What's next step when customer support can't help ?

[barbipat]

Hi 

just wondering if any of you had gone through the terrible experience to deal with customer support where they actually do not support?

i mean, it is obvious that thy not only don't know the policies but they do not understand them either if you explain it to them. 

After over a week of emailing back and forward where they were unable to support what they where sayng . Instead they started making up new issues rather than solve the previous one  each replay we had but  finally we managed to get in touch with a supervisor.

the supervisor it is an different story And i mean it! A different story because in is own words he did exactly what the other did. He talked about a different story but he did not answer our questions about where does the policy say that

they say " bla bla bla" but they do not show us  the policy.

for every new issue they raised (probably  to cover the emarassement of not having an evidence for the previous one) we had to find the policy ouselves  and each time either it was contradditting what they were telling me or was not mentioning it.

we do not have intention to stay for long on ebay ( yes we, because they messed up wih 3 family member's accounts at once) but we still don't want to bow to this arrogant treatment we are goingh throught so we want to take next step.

does anyone know what to do from here?

thank you

Barbara