a week ago
how to leave negative feedback on a buyer?
Buyer did not pay, ar onswer emails, or respond to ebay case.
What can I do to bring this buyers action to the notice of other sellers. ebay only lets me save positive feedback or send me off on a string of pages which tell me often not to create a problem.
What is going on? This is the first bad experience I have had, and if ebay can't penalise a buyer with this attitude I will think long and hard about selling on ebay again.
a week ago
It has been many years since sellers have been able to leave buyers anything but positive feedback. (You can also not leave a positive with negative comments - at least, not without the risk of being sanctioned by eBay.)
This does mean that you as a seller have lost the ability to "call out" the buyer for bad behaviour; there is certainly a therapeutic value to being able to give a bad seller negative feedback. However, since that has been removed, you will need to work within what eBay DO allow you. For buyers who don't pay, simply open an Unpaid Item case. After 4 days, if the buyer doesn't pay, the buyer will be issued with an invisible strike. This will affect the buyer's ability to buy from many sellers (who have set up their Buyer Requirements to block buyers who have at least two non-payment strikes.
Read the Unpaid Item Policy.
If a buyer doesn't pay for an item within 4 days, sellers can open an unpaid item case in the Resolution Centre. If the buyer still doesn't pay or reach some other agreement with the seller, eBay may record the unpaid item on the buyer's account.
When an unpaid item case closes without payment from the buyer, sellers are eligible to receive a final value fee credit to their eBay seller account. Also, if they relist the item and it sells the second time, eBay may refund the insertion fee for the relisting. Learn more about receiving insertion fee credits.
Note: Excessive unpaid items on a buyer's account may result in range of actions, including limits or loss of buying privileges.
Unpaid items and account limits
Also read Resolving unpaid items with buyers.
It's important to close out any unpaid item cases. If you don't close an unpaid item case within 36 days, we'll close it for you, but you won't be eligible for a final value fee credit. Also, if we close a case, the unpaid item won't be recorded on the buyer's account.
Have you set your blocks in your Buyer Requirements? The link is here: https://offer.ebay.com.au/ws/eBayISAPI.dll?BuyerBlockPreferences&BuyerBlockPreferences=
The ones in red are the important ones; the others are optional - whatever works best for you as a seller.