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Community Member
Posts: 460
Registered: ‎09-19-2014
Accepted Solution

A problem with checkout

A buyer is having a problem with the checkout at the moment.

 

He has tried a few of my items and the checkout won't let him go any further.

 

Within 5 minutes of he messaging me, I had a sale so it doesn't seem to be at my end.

The sale was very straight forward.

 

He states he doesn't have a problem with other sellers, only me(why me???? LOL)

I have the usual blocks in place. He has a lowish feedback but I don't block them

 

Any clues please??

 

Thank you in advance.

Sandra

Community Member
Posts: 154
Registered: ‎04-09-2011

Re: A problem with checkout

in reply to the4masters2013

Do you have non payers blocked - he may have more than 3 strikes for non paying.

Is he using a PC or mobile device. Mobiles are fraut with glitches and problems. Dont know why people bother with mobiles

to honest 

Community Member
Posts: 18,236
Registered: ‎02-27-2008

Re: A problem with checkout

in reply to the4masters2013

Add him to your buyer requirements exemption list then ask him to try again.

 

http://offer.ebay.com/ws/eBayISAPI.dll?BidderPermitLogin

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Community Member
Posts: 460
Registered: ‎09-19-2014

Re: A problem with checkout

in reply to kopenhagen5
Thank you for the link.
I added him to the exemption list.
The transaction has gone through like a charm!!
Appreciate everyone's help.
Community Member
Posts: 7,384
Registered: ‎07-28-2015

Re: A problem with checkout

in reply to the4masters2013

I'd be checking your buyer requirement activity log to see which block was blocking them.....just out of curiosity.

Community Member
Posts: 460
Registered: ‎09-19-2014

Re: A problem with checkout

in reply to *tippy*toes*
Thank you for that... never gave it a thought.I was having too many senior moments with this transaction as it was!!