Australia Post Safe drop

[about-time-spares]

I have just been in contact with Australia Post regarding a missing delivery dispute. Tracking states delivered.

Item was marked as safe drop as requested by customer.  Customer says she usually gets a card to pick up, and has not received the parcel.

Australia Post customer service says all parcels without signature are always safe dropped and has been the case for a long time.

This is the first I have heard about it. 

This is a 12kg parcel worth $150.00.

Australia post are checking GPS location data as their last avenue of enquiry.

Customer put a claim through Paypal not eBay.

Customer will get money back.

Australia post will get paid

Ebay will get paid

Paypal will get paid

Seller looses out.

Not happy!

[*tippy*toes*]

With a whopping 10 sales in the last 90 days, you've saved a packet on not having to pay SOD. Good for you!

[247newdeals]

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@*tippy*toes* wrote:

With a whopping 10 sales in the last 90 days, you've saved a packet on not having to pay SOD. Good for you!

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Where? on the account I stop selling on I am suprised I have 10 sales on heere did not think I had sold anything in well over 3 months must of been 3 months and 29 days since I stop selling pmslol

Said it before keep trying to have a dig you really are bad at it.

FYI I posted 6 parcels today 1 via AP under 500g so with SoD a little cheaper than the 2kg parcels I can send with couriers but I want hold my breath how long it will take to get there

5 went with couriers 1 has already been delivered. So a little maths today I saved over $25 by using a courier and not AusPost so yes I would say it is worth while

FYI 2 the price I am currently pay can and will become even cheaper soon so I will be saving even more which will make my price come down again which will increase sales even more pmslol 

Good on you for trying keep going it makes me laugh when you try to have a dig at me 

Feel free to pull the other 3, to have a dig at me, in as in 7 months you have failed every time all I can say is it must of REALLY upset you 4 that you keep trying it is pretty cute really.

[thesoulyearns]

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@247newdeals wrote:

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@thesoulyearns wrote:
Yeah, it does depend on what your profit margins are, even if the item is at a high sale price. As said in the thread, tracking showing as delivered (and maybe even a photo of the parcel at the post office) should cover the seller most times but if your profit margin is quite alot on an item, it's good to not risk it with a small fee for a signature.

As you probably know, that's the good thing with some couriers. Paying for a signature isn't any extra.

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My items sell around $100 and TBH maybe I should of paid for SoD but when the parcel went missing I had sent well over 100 parcels so if I had paid for SoD it would of cost me over $300.

Saving (currently) $5 a parcel is a big plus and if I stick with them that might drop to $8 a parcel so really hoping it works out but price even though important is secondary to service and time will tell on that

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AP is pretty good. I only use couriers for bulky parcels, which aren't the majority of my items. I like AP and couriers both equally as both have their benefits but I must say that couriers are very competitive in terms of pricing and delivery time.

You make a good point re: saving money not using SoD, as the amount saved is probably more than the refunded amount should a parcel go missing. If you still send with Sendle, signature on delivery is free so that's also a bonus.

[247newdeals]

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@thesoulyearns wrote:

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@247newdeals wrote:

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@thesoulyearns wrote:
Yeah, it does depend on what your profit margins are, even if the item is at a high sale price. As said in the thread, tracking showing as delivered (and maybe even a photo of the parcel at the post office) should cover the seller most times but if your profit margin is quite alot on an item, it's good to not risk it with a small fee for a signature.

As you probably know, that's the good thing with some couriers. Paying for a signature isn't any extra.

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My items sell around $100 and TBH maybe I should of paid for SoD but when the parcel went missing I had sent well over 100 parcels so if I had paid for SoD it would of cost me over $300.

Saving (currently) $5 a parcel is a big plus and if I stick with them that might drop to $8 a parcel so really hoping it works out but price even though important is secondary to service and time will tell on that

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AP is pretty good. I only use couriers for bulky parcels, which aren't the majority of my items. I like AP and couriers both equally as both have their benefits but I must say that couriers are very competitive in terms of pricing and delivery time.

You make a good point re: saving money not using SoD, as the amount saved is probably more than the refunded amount should a parcel go missing. If you still send with Sendle, signature on delivery is free so that's also a bonus.

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I do agree AP is pretty good but I have found in the last few months, not sure why, the service is going downhill at least it was in my case. AP just leaving parcels, without SoD, was my main motivation to swap. If I had of carried on using AP I think I would of had to use SoD, financially, for me, it is cheaper to send without and refund on lost parcel but I was very much open to someone trying to falsely claim a parcel did not arrive I actually had 1 try just before I swapped, thankfully they changed thier mind when I said I need to put a police report in. 

The lower prices and faster times really is going well for me but it has been under a month and still to early to tell. I still use AusPost I took a 500g parcel there today but all have SoD. I even still offer the option my items are all free post but for $6 you can elect to have it sent by AP with SoD of course. At the end of the day it is just trying to work out what works best for you and trying to find what works best.

There is faults with them all just trying to minimise them 

[twyngwyn]

I'm ecstatic.....full refund from PayPal received overnight....wow.....

[247newdeals]

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@twyngwyn wrote:
I'm ecstatic.....full refund from PayPal received overnight....wow.....

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Hope you do not take this the wrong way as I am happy for you and think a buyer should be refunded in these circumstances. You being ecstatic means the seller want be so happy today and AusPost well let's face it AusPost still do not care. Hopefully the seller get some money off AusPost within the next 3 months or so.

Opps just re-read your OP and you have been waiting since March sod the seller then if they made you wait that long for a refund and by the sounds of it, it was paypal not the seller who gave you the refund. Glad you got the refund after such a long wait

[twyngwyn]

It was the seller who suggested I go through Paypal, as she will claim from Aust Post, as advised by them....I am more than willing to help her if needed 🙂