on 11-25-2017 05:25 PM
HELP !!! I sell Personalised Photo items on Ebay, that require buyers to send me photos. A customer has ordered and paid for (6 ) items, but (2) of the photos she sent were unusable. I have made and posted her (4) of the items and let her know, but can't go ahead with the other 2 until I get decent photos. I have messaged the buyer (4) times over the past 7 days with no response...how do I handle this? I don't want to do the items with the unusable photos...then I'll be getting a complaint (eventually). Has anyone any suggestions on what to do???... thanks in advance.
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on 11-26-2017 03:46 PM
Hi there and many thanks for your suggestion. I've taken it on board and will wait a few more days, then if I hear nothing, then I'll refund the buyer. Many thanks for your help...much appreciated !!!
on 11-27-2017 08:29 PM
The best way to handle these kinds of situations is to decide up front how long you're prepared to wait for a response from buyers, and decide what action you'll take if they don't respond in time, that way you're not in limbo waiting for a reply. In many cases, the best course of action is a refund, so I tend to send buyers 2 messages.
The first one advises what I need from them and that a refund will be automatically issued if I can't confirm with them by X date. The second message is at least 24 hours before the cut-off point, and I mostly send it because eBay's messages don't always go through, but that's just a quick follow-up reminder that their order will be canceled / refunded soon.