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Registered: ‎12-07-2009
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Buyer paid in cash but still hasn't completed transaction through eBay

Advice required. A buyer contacted me to negotiate a price on 2 of my items. I agreed to a lower price on the condition that he pick them up and pay in cash. The items were clothing and I told him that he would have to purchase through eBay but that he could wait until he had seen the items before committing to purchasing them. I sent him offers through eBay in accordance with the agreed prices.

 

He came over to inspect the items and was happy to purchase and paid me in cash. I asked him to complete the checkout process by accepting the best offers on eBay (to avoid any problems for either him or me being suspended). He hasn't done that yet. So currently the 2 items are still listed and there is a risk they'll be purchased by someone else. I tried to amend the listings to add "SOLD DO NOT BUY" to the title but as there are outstanding offers on the items I cannot change the title or the description. It looks like I can change the price though. Would there be any problem with me increasing the prices of the 2 items to something ridiculously high to ensure that no one else buys the items. As far as I know the best offers will still be valid and my buyer can still complete his purchase at the agreed price. 

Community Member
Posts: 11,330
Registered: ‎04-27-2008

Re: Buyer paid in cash but still hasn't completed transaction through eBay

in reply to exile_on_george_st

End the listings so no one else can buy them.

Not sure why they did not take them there and then.

Community Member
Posts: 8
Registered: ‎12-07-2009

Re: Buyer paid in cash but still hasn't completed transaction through eBay

in reply to *sparklz*

Not sure what you mean by "Not sure why they did not take them there and then." The buyer paid me and took the items.

I don't think ending the listing is an appropriate solution. If I end the listing eBay can not get its fees and I run the risk of getting a suspension notice. eBay's monitoring system detects when a seller has ended a listing after correspondence between a buyer and seller.  I have ended a listing before and received an email warning me about conducting transactions outside of eBay. 

Community Member
Posts: 11,330
Registered: ‎04-27-2008

Re: Buyer paid in cash but still hasn't completed transaction through eBay

[ Edited ]
in reply to exile_on_george_st

Just end the listing or change the price to a huge amount no one will buy it and let it run its duration.

 

Your OP reads as he looked and paid but did not take them.

Community Member
Posts: 11,330
Registered: ‎04-27-2008

Re: Buyer paid in cash but still hasn't completed transaction through eBay

[ Edited ]
in reply to exile_on_george_st

What is the item number?

I will go do the BUY NOW so ebay can get their fees and you mark as payment received and posted then you will have a clear conscience Smiley Happy

Community Member
Posts: 940
Registered: ‎06-08-2012

Re: Buyer paid in cash but still hasn't completed transaction through eBay

in reply to exile_on_george_st

exile_on_george_st wrote:

Not sure what you mean by "Not sure why they did not take them there and then." The buyer paid me and took the items.

I don't think ending the listing is an appropriate solution. If I end the listing eBay can not get its fees and I run the risk of getting a suspension notice. eBay's monitoring system detects when a seller has ended a listing after correspondence between a buyer and seller.  I have ended a listing before and received an email warning me about conducting transactions outside of eBay. 


How did the buyer get your address?

 

Surely they would have had to click to buy to find your location?

 

If that's the case, then you simply mark the item as paid (cash).

 

If you supplied the buyer your address then you are treading a very fine line the way eBay has been lately.

 

Depending on how accurately the new system (bots) work, it's likely you'll still be charged FVF and also be hit with a penalty if you just remove the listings and say nothing.

 

 

 

 

Community Member
Posts: 8
Registered: ‎12-07-2009

Re: Buyer paid in cash but still hasn't completed transaction through eBay

in reply to *sparklz*

Thanks but that just complicates things further. I have jacked up the prices and will wait for the buyer to complete the transaction. If he doesn't I'll contact eBay so that there's a record that I haven't tried to avoid eBay fees. They'll be able to see the correspondence between me and the buyer.

Community Member
Posts: 11,330
Registered: ‎04-27-2008

Re: Buyer paid in cash but still hasn't completed transaction through eBay

in reply to exile_on_george_st

If they end as unsold then just delete them and move on.

 

Community Member
Posts: 8
Registered: ‎12-07-2009

Re: Buyer paid in cash but still hasn't completed transaction through eBay

in reply to dazzledayz
Nothing wrong with providing address details to potential buyers so they can inspect an item before purchasing, Happens all the time especially with high value items like cars.
Community Member
Posts: 11,011
Registered: ‎12-19-2011

Re: Buyer paid in cash but still hasn't completed transaction through eBay

in reply to exile_on_george_st

exile_on_george_st wrote:
Nothing wrong with providing address details to potential buyers so they can inspect an item before purchasing, Happens all the time especially with high value items like cars.

On eBay these days, it can cost both parties a 7 day communication suspension. That's for a first offence...

Community Member
Posts: 3,604
Registered: ‎10-02-2011

Re: Buyer paid in cash but still hasn't completed transaction through eBay

in reply to exile_on_george_st

A very big no no (according to ebay)

 

They no long allow 'sharing on details until the buyer has pressed the commit to buy button (even for cars)

Community Member
Posts: 8
Registered: ‎12-07-2009

Re: Buyer paid in cash but still hasn't completed transaction through eBay

in reply to exile_on_george_st

All good. Buyer has now completed eBay side of transaction.

Community Member
Posts: 8
Registered: ‎12-07-2009

Re: Buyer paid in cash but still hasn't completed transaction through eBay

in reply to enigmabear
Can you provide link to eBay policy which sets this restriction out.
Community Member
Posts: 3,604
Registered: ‎10-02-2011

Re: Buyer paid in cash but still hasn't completed transaction through eBay

in reply to exile_on_george_st

I'll have a look and see if I can find the 'official' ebay policy update, but in the meantime (internet dropping in and out due to storm activity here) there's quite a few dozen threads on the forums about it and people getting pinged by it

Community Member
Posts: 3,604
Registered: ‎10-02-2011

Re: Buyer paid in cash but still hasn't completed transaction through eBay

in reply to exile_on_george_st

Here is part of it, but what they don't point out is that they consider the only reason parties would exchange details in an ebay message without having clicked the 'commit to buy' button is because they are planning something sly

 

 

Rubbish in most cases, or course but ebay's greed means they have a phobia of losing their fees

 

https://www.ebay.com.au/help/policies/payment-policies/offers-buy-sell-outside-ebay-policy?id=4272#s...

As I mentioned, there is a huge number of posts by people who have been zapped by email for messaging their email/phone or such because they ahve messaged and asked if they can inspect the item before ebay considers the item 'sold' 

Community Member
Posts: 8
Registered: ‎12-07-2009

Re: Buyer paid in cash but still hasn't completed transaction through eBay

in reply to enigmabear
Ta. i've skimmed the threads but they seem to focus on sending phone numbers email addresses.
Community Member
Posts: 8
Registered: ‎12-07-2009

Re: Buyer paid in cash but still hasn't completed transaction through eBay

in reply to enigmabear
Found it - Under NOT ALLOWED it says "Including, requesting, offering, or referencing contact information or an offer to buy or sell an item outside of eBay within a listing, Best Offer, email message or other communication with an eBay user or any other place on the eBay site."
Community Member
Posts: 940
Registered: ‎06-08-2012

Re: Buyer paid in cash but still hasn't completed transaction through eBay

in reply to exile_on_george_st

exile_on_george_st wrote:
Found it - Under NOT ALLOWED it says "Including, requesting, offering, or referencing contact information or an offer to buy or sell an item outside of eBay within a listing, Best Offer, email message or other communication with an eBay user or any other place on the eBay site."

You know the policy is wrong.

 

I know the policy is wrong.

 

The buyers know the policy is wrong.

 

It's a policy that wouoldn't come close to passing the pub test BUT:

 

eBay thinks the policy is a good idea but they're the ones who enforce policies.

 

I can only imagine they are desperate for any and all income that can be generated.

 

My feeling is that the opposite result will be more likely; fewer sales owing to the onerous complications.

 

Community Member
Posts: 114
Registered: ‎08-11-2017

Re: Buyer paid in cash but still hasn't completed transaction through eBay

in reply to dazzledayz

Autocratic decisions that fail to take other vested interests into account and policy that creates an environment of 'us and them' is always counter productive and brings with it unwanted consequences. 

 

I've witnessed it so often during my 65 years on this revolving rock. Some have the sad mentality of politicians, who never learn from their mistakes.

 

Dazzle, you've hit the nail on the head with your last line.

 

It's really quite bizarre and of course, profoundly paranoid - Commies under the bed!!

 

Melina.