Buyer requested I cancel

[demerl54]

Buyer won an auction after three days said it was a mistake & can I please cancel transaction? If I do does that reflet on my ratings?

[daniellebradydesigns]

If you put the cancellation through as "buyer mistake or changed mind" it shouldn't count as a defect.

[aceantman]

hi. send an email and explain that you will need to send a mutal cancelation report a problem drop menu, and write in the comment buyer has changed their mind. and when they accept you should get your fvf fees back, if they dont respond tou then close it after 7 days and get your fees back.

hope this help

Anthony

[ydgonline06]

I have earnt a defect for exactly that situation.

Next time I am going to involve eBay ie ask them how to cancel if a buyer requests it, and keep the answer to use later if I get a defect.

[putney32]

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@ydgonline06 wrote:

I have earnt a defect for exactly that situation.

Next time I am going to involve eBay ie ask them how to cancel if a buyer requests it, and keep the answer to use later if I get a defect.

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open a non payer dispute, close it 4 days later.... fvf back NO defects, will make the ''buyer'' think twice before doing it again.

[black*poppy]

That's really lousy advice, why are people determined to upset buyers?  It only ends badly for the seller.

Everyone changes their mind occasionally.  At least the buyer had the decency to let you know instead of it dragging out for the 8 days it takes for and UPI case to wind up.  You can relist immediately with a mutual cancellation, or even offer the item to another bidder if there was any.

If you select reason for cancellation  - buyer changed mind (whatever the wording is) you will NOT get a defect.  I've done it several times with no defects.  If you do, you can contact ebay to have it removed.  It states very clearly in ebay policy that defects do no occur if buyer changed mind.

I've read on these boards that a defect can occur if there has not been an email exchange between the seller and buyer.  In your case you clearly have, so you should be fine.

[cherry*135]

Buyer shouldn't commit to buying an item unless they are 100% sure they want it and have the funds available to pay for it.

If people are undecisive about buying items they should stick to retail stores that allow refunds for change of mind.

Defects aren't given to sellers if the reason they cancel a sale is buyer initiated. ( there were some problems with this a few months ago).

Buyer purchased item by mistake or changed mind  is the right option from the list of buyer cancellation reasons.

Thereasons for cancellation that give sellers defects are:

I ran out of stock

I sold item to another buyer

I no longer want to sell the item

Other reason

[phorum_junkie*]

That's really lousy advice, why are people determined to upset buyers?  It only ends badly for the seller.

I have no desire to upset buyers but this person is not a buyer, they are a tyre kicking waste of time and deserve to get an unpaid item strike if they fail to go through with the transaction. If they do it more than once and sellers issue the strike they deserve then I won't have to be bothered by them as they will be blocked, as they should be. If sellers send mutual cancellation requests they leave themselves vulnerable to the buyer choosing the wrong response so you lose the fvf refund and more to the point they can still leave you neg feedback! I would not trust someone who was numpty enough to buy something they did not want to do the right thing.

[harley_babes_hoard]

 Sorry reply was for blackpoppy

We all know what ebay say and do regarding removing feedback/ defects are two different things. If there is any chance of me coping a defect for a buyers change of mind then sorry I will lodge a non payment dispute everytime. If the buyer doesn't make these "mistakes" all the time then one strike is not going to hurt them however if they have a habit of doing it then it might just make the wake up.

[black*poppy]

Gosh, I though the real time wasters were the ones who never pay and never make contact.

It takes 8 days to get that over with - while a mutal cancellation is immediate.  And you might get positive feedback.

If you get a defect for a buyer initiated cancellation, you are doing something wrong.

Another thing - if you open a UPI, the buyer has FOUR DAYS to give you a neg.  If I was the buyer who had requested a cancellation and a UPI was opened, I would not be happy with that, for sure.

That is also to say I have requested cancellations before, for different reasons.  In over 1000 transactions over many years, a small handful is par for the course.  But I am a great buyer so to restrict my buying only hurts other sellers.  Would I be "taught a lesson" by having a UPI opened against me?  Not a chance, but I would be able to direct my discontent somewhere very convenient.

Finally if the buyer does get a strike and they have evidence that they attempted to contact the seller to cancel the transaction, I am sure it would be easy to have it removed.

I have three main rules for ebay selling:

1. Keep buyers happy

2. Don't hassle buyers

3. Do not make buyers unhappy

I actually think of myself more as a buyer than a seller, some of the things stated on the selling boards are a bit shocking to my buyer's ears.

Have you tried putting your buyer hat on?