Update...
Yes we raised a missing article report with Aust Post.
They just came back saying they had checked all the usual places and had not been able to locate either package.
Even tho I highlighted that this buyer strongly appeared to be scamming they said it is not within their scope to do this kind of investigation. That that is for the police to look into. All they would do is "look for" the missing items.
Of course they could not find them because we believe the buyer actually received them. So no joy there at all.
I have now downloaded the 10-page suspected fraud report from the Federal Police site. Have yet to complete this paperwork.
I have had two phone calls now with ebay about removal of the double NEG feedback. This morning once again and the CSR still refused to remove the two NEGs simply becuase we could not provide tracking information. Didn't matter that it was pretty clear that two items were reported missing when mailed to a buyer validated address 3-days apart was extremely unlikely with or without tracking.
She simply said you cannot prove delivery. I said even with a tracking number you still cannot prove delivery just that you have lodged the item.
So I asked to speak with her supervisor. After some wrangling on the phone about the whole story once again the supervisor eventually agreed that they would take down the two NEGs. Also after looking at the history of both the buyer and us they also suggested that some action would be taken against the buyer's account in this case for some breach of policy. They would not say what the breach was, but seems there is something on this buyer's account that we cannot see.
As of this moment the two NEGs are still visible but they assure me they will be removed. Selling on this account has been abysmal since these NEGs were left, so it clearly has some impact on visibility of listings. And why do they do that. If we are not selling they are not making money either. Does not make any sense.
So it seems a bit of persistence has gotten us the result we wanted. But it was like pulling teeth with ebay. PayPal were very easy going about the case and immediately ruled case closed NO FAULT. And said from what they could see this buyer was actually very close to having their PayPal account closed down. So again they could see more than we could.
I don't undertand why decent sellers like us are so harshly treated by ebay. Good sellers are their bread 'n' butter no matter how big or small.
In cases like this all the evidence is very clear against the buyer. It is this kind of treatment that leaves a very sour taste in our mouths and at the first real viable selling option outside of ebay we will leave here. We are looking and actually doing final pre-launch testing of our own website today.
