I get why eBay have gone for Managed payments - more profit for them than having to share with PayPal etc.
What I find frustrating is that previously when a buyer paid, you were paid straight away, in your PayPal account of which you could leave it there, or transfer to your bank account (generally I found the money in my bank account the same or next day or instantly if I paid a small fee)
now when he eBay get paid, you have to wait 2-3 days processing, then 2-3 days for bank processing and then add 2 more days if it falls over the weekend.
yesterday I discovered another annoying fact. I paid for a couple of postages via eBay which then put my account in the red. On the MP pages it said I could make a one time payment, so, to keep my account in good standing did a one time bank payment. Received an email stating that I had actioned this and money was deducted from my account. It wasnโt a large amount.
But since paying these fees, I sold an item and the buyer paid yesterday. Now eBay have deducted the postage fees (which I had already paid). Argh! So I get on to the chat and explain the situation. Not a hard one but the eBay rep doesnโt get it and after 30 mins of me trying to explain it transfers me to someone else.
this person reads through the previous chat and still doesnโt get I have paid the fees twice. He just keeps saying there were 2 postage fees. Yes i said and I paid them via one time payment. I explained it again 3 times, he finally gets it. I then have to screen shot the payment in my bank account and send it via the link he supplies. He then replies, โthis doesnโt say what itโs for, just says itโs to eBayโ. I replied no, bank transactions do not give you this information, only to who you paid and the amount.
i then send a screen shot of the eBay email showing I had initiated the one time payment which showed the amount that matched the bank statement amount. Once you initiate a bank transfer, it cannot be cancelled. He then says he needs to speak to a superior. He comes back and says โwell we donโt have the payment so we have deducted it from funds that came into your account. You will have to wait until we get the payment and we will refund you.
so after an over of carp on chat I got no where and once eBay confirm they received the bank transfer only then will they refund the duplicate fees paid meaning another 2-3 days eBay processing followed by bank processing times.
i know many people donโt mind MP but for me, I loathe it. Too long processing payments, full fees charged on Promos, and now double payments.
if PayPal can get you your money practically within one day, why canโt eBay? Processing times are too long IMHO.
