Credit Card Chargeback

[mitsfix]

Hi all,

Not sure on what happens here, situation is as follows

Ebay member purchases an item from our store, must have used a credit card through paypal to pay for item, either way PayPal set these funds as cleared.  This was back on the 28th Feb.  Item was sent with Aust Post e-parcel tracking with signature and delivered a couple of days later.  Buyer has never left any feedback (as is more often the case these days)

Fast forward to today, I get a message from PayPal stating that charge back has occurred due to the card holder claiming was an unauthorised transaction.  I have so far now sent proof of delivery by means of tracking number as well as a copy of the delivery screen with the persons signature on it.

I have also tried to call the number in the ebay sale only to be initially told that this person is not known, I advised who I am and asked if the address is correct, person told me is the correct address (so I know was delivered to this address) however when I then asked if they were aware of this issue with the transaction I was very sternly told where to go.

Where do I stand with this do you guys think.  I have as far as I can tell done everything by the book in so far as sending to the registered address, I have tracking and signature (of course there is no way I can state the signature belongs to anyone in particular as ID is never asked for)  Do you think I will be covered under the PayPal protection system here.

Is not a huge amount but it really irks me when a seller does everything by the book and can still run this risk.

[kopenhagen5]

Super, if you can get the signed delivery docket from the carrier by email, then you do a screen shot. And from memory of the member, the3coopers and that thread, he stated that you are entitled to a copy of that. 

[aussiecitrus]

We had a guy buy a plant from us. Item was sent EXPRESS post. Buyer received the plant in three days. (Plants packed and sent will last a fortnight).  Buyer claimed, plant looks wilted and will not survive. (Did not send any photo of the plant by the way). We sent the buyer a return shipping label and asked the buyer to return the item back to us. Buyer purposely closed their Ebay case and opened a charge-back with their financial institution. Buyer won. We as sellers lost our payment, buyer kept our item and were charged a fee by Ebay for the case!  A clear case of a buyer scamming a seller. Ebay sellers get zero protection.

[kh-stanley1]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.