DSR's

[jellybirddesigns]

I don't usually pay a lot of attention to the DSR's, but I recently got positive feedback from a buyer who bought one of my cushion covers and then said "true to colour. very nice but for the price I expected pattern to be both sides".

95% of my cushion covers have a neutral backing due to the cost of fabric and this is spelled out in every listing, plus I include pictures of both sides (we all know that many buyers don't read descriptions).

Anyway, I happened to look at seller dashboard and DSR's today out of curiousity and saw that she had dinged me on the description, which gave me a defect.

Just to clarify, does this defect percentage reduce at the next evaluation on the 20th of December?

[*tippy*toes*]

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@clarry100 wrote:

You don't need to have a SNAD case raised against you to get a defect.

If the buyer gives you a DSR star rating of 3 or less on the question about item as described you will get a defect with no case ever having been opened.

So unless you watch your DSR's you don't know.

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That's why I run a DSR report after every buyer has left feedback. Some stars don't give you a defect, so it's nice to know if they've just trashed you for the heck of it.....which some do. One example was "fantastic seller, better than described, excellent communication", then gave me 1 star for everything. Needless to say, they ended up on my BBL and eBay kindly removed all the DSR's because even they could see it was malicious....or an error.