Defects

[lolobgo]

Just wondering, 

Can you only get one defect per transaction?

Or can you get a defect for item not as described, a defect for bad communication and a defect for slow postage all in the one transaction? 

It doesn't say anything about it in the "transaction defect rate" part of the seller performance page....

[casbit33]

I think i read somewhere that it was only one per transaction.

[lolobgo]

phew, yes it is... 

sorry guys, it's further down the page! 

[digital*ghost]

Based on what my defect count is looking like, a transaction is considered an item, whether the buyer paid for them all together or separately.

I have one buyer who left a low DSR for description on multiple items that they purchased from me, all of which were paid for with a single payment. While my defect count in total was from less than 5 buyers, it was being counted as one transaction. Then I had a buyer leave a neutral which meant all of my defects came from 5 different buyers (that's when it can affect whether you're TRS or not).

As soon as that happened, it stopped showing my defect rate as from 4 transactions and counted every single item from that order. For example, say they bought 10 items, the other buyers only bought one each. Before the fifth, it said "four of your transactions had defects", after the fifth, it said "transaction defect rate 14 / xxxxx transactions had defects. 

[lolobgo]

Digital Ghost, 

Thanks so much for the info.... I'm sorry that you have so many defects!

I started panicing that a transaction (or item) could have more than one defect!

I think that it should be a defect per buyer.... not per item. no matter the number... 

I'm starting to see double trying to figure this garbage out! 

On a happier note, thank you so very much for all the help you give me and others on here! (And to the other regular posters)

It is VERY much appreciated!!

I do believe i'd be curled up in a ball, rocking, without the help and assistance provided on here! 

[digital*ghost]

No problem, always glad if I can help, though I like it better if I only have good news. 🙂 

An item can technically get multiple defects, but as the others have said it should only be counted once.

[onlineoutlet247]

Sellers can get two Defects - One defect for example: "Item Not Described", then if the Seller fails to resolve the issue, they can get another Defect.