Does anyone use Ink Frog

[unique_pre-driven]

Reviews are mixed, anyone have any comments.

[oz-aqua · Accepted solution]

Hello,

Yes I have been using inkfrog open since it came out.

I have used or tried most of the other listing software out there and inkfrog open is by far the best.

It does everything that you would require from a listing software without being too full of features that it is hard to use ( like NETO for example )

Everything can be done from within the inkfrog interface such as 

make a listing

revise a listing

stop a listing

answer emails

process orders

sync to ebay or sync from ebay to keep everything up to date

automated feedback ( but not individual manual feedback )

use a listing template ( can even design a template using their designer but I think the designer is the weakest part of this software compared to others )

can set up staff accounts so that you can give staff access to do work without them needing to access ebay directly, this can be configured to give the staff member as much or as little access as you want. ( this is worth the monthly fee itself if you need work done but are worried about someone closing down your ebay account )

Has an image library where you can store all of your images and then you can get a link to use in listing templates

Sales records

Amazon & Big Commerce integration also

There`s heaps more features that I probably havent thought of but for $18US/month or $30US/month for staff accounts included, it really is the best software at the best price.

I hope this has helped, any questions hit me up.

[unique_pre-driven]

Thanks for answering.  It does sound quite good.  There is a lot of mixed feedback about the site but I guess a lot of people don't learn their tools very well and then blame the tool.  Happy for your success.  

[clubesquire]

Yes, thanks for taking the time Aqua. I too have been watching this thread. 

We've returned to eBay after years away and really miss Turbo Lister. I've tried others, the latest being Wonder Lister, but even with the rave reviews I found it cumbersome, a bit too involved, and very slow with pics. We've been using Seller Hub and whilst no real complaints, as many who are used to the old forms have, we recognise it could be so much better.

I've decided to give The Frog a go and see if it works for us.

Thanks for the info. It's nice that people will share their time and expertise to help others.

Melina.

[dancegrant]

I see that this thread has not been attended to for a while, but I want to put in my two cents about INKFROG if anyone cares to listen. In spite of their many very negative reviews on the web I signed on with them a year ago to help manage my new eBay store. I was most interested in their templates for creating custom listings that would stand out and give me room to discuss and showcase my products (vintage items) on my eBay store page

Over the year I had listed over 700 items (mostly migrating items out of my diminishing Etsy shop) and sales were steady and encouraging. However, it soon became apparent that InkFrog comes complete with glitches and a high dose of denial that turns the InkFrog experience into a frustrating, confusing,  gas-lighting drama. 

For example, while my custom built listing templates show up fine on a desktop, they are garbled and unreadable on a phone screen (where 1/2 of my business comes from).  Inkfrog's response: "We know that's an issue.... you can upgrade to a higher level of service for more $$$$ to get it to work."  

Another example: There is a button to push to download product videos but nothing happens when you push it!  Inkfrog's response: " Yes, we disabled that, but you can upgrade to a higher level of service for more $$$$ to get it to work.

Another example: All my custom SKU's were thrown out and replaced with theirs. Since I use my SKU's to locate inventory in storage they are critical for me. Their SKU was not going to help me find things. Inkfrog's response: "Those are our SKU's but it is impossible for us to have changed them, it must have been eBay." 

There were numerous technical glitches like this (big and small) that seemed to occur randomly and even though it was fairly easy to connect with customer service there was never any help forthcoming them and the repetitive fallback answer given was that the problem was either with me or eBay since "the tech staff says it is IMPOSSIBLE for us to cause that (whatever glitch it was) to happen on this end."  

"It's impossible for it to be us; it must be you..."  is the mantra of customer no-service providers and that is InkFrog in a nutshell. 

 The events over this past week wherein more than half of my listings (over 500) were reassigned eBay store categories for some reason.  Once again, I was told it wasn't Inkfrog's doing  ("IT'S IMPOSSIBLE") and that I would have to manually reorder them in their proper categories, one by one. This I spent the weekend on, but then they randomly went back into wrong categories again over the next few days.

The was straw that broke my camel's back. It like a bad penny returning and I did not even bother to contact customer no-service this time. Instead, I cut off my service and closed my account with a bad taste in my mouth.  There were no goodbyes or apologies offered, sincere or hollow, from either side. 

My Rating: Two Stars, and Buyer Beware! 

Daniel (Mr Pandemonium)

Portland Pandemonium