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Community Member
Posts: 2,781
Registered: ‎07-17-2013

Ebay listings going AWOL

I am just in the process of doing a major tidy up of my ebay business ( getting ready for the new year and all that ) and I have noticed some fairly valuable, quality items that have been sitting for years unsold. When I search the listing to see what the problem is, the items are no longer listed. It seems the listings have gone missing in action at some point over the years.

 

Has anyone else experienced a similar thing ? It almost looks like I may have to do a complete stock take, checking each item on the shelves against its listing.

Community Member
Posts: 11,216
Registered: ‎12-19-2011

Re: Ebay listings going AWOL

in reply to chameleon54

Can't help, sorry.

 

I use 30 day listings with 3 auto-relists, so any issues are flagged in less than 120 days.

Community Member
Posts: 2,255
Registered: ‎05-18-2013

Re: Ebay listings going AWOL

in reply to chameleon54

I heard that eBay were going to start deleting long time listings that haven't sold so that might be what has happened to your listings?

Community Member
Posts: 25,773
Registered: ‎08-21-2013

Re: Ebay listings going AWOL

in reply to chameleon54

Yep.  This started happening to me early last year.  They're supposed to roll over, but

instead disappear into the ether.

 

Now every couple of months, I  check to see which ones made it and which ones didn't.

 

I just put it down to a glitch that I had to live with.

Community Member
Posts: 2,551
Registered: ‎06-04-2010

Re: Ebay listings going AWOL

in reply to kookakook

I read the same thing, any listings that haven't sold within 12 months will be deleted,  can't find where I read it though - maybe ecommerce ? aah, could it be to do with Good til Cancelled listings - I  was reading up on them as like chameleon, I'm doing a spring clean and was considering changing some (if not all) listings to GTC

Community Member
Posts: 48,986
Registered: ‎05-11-2010

Re: Ebay listings going AWOL

in reply to mbselections00
It was in the Spring Seller Release:

Inactive listings policy:

To maintain the health of the marketplace, we’ve introduced a new inactive listings policy. You may be required to limit the amount of your listings, remove inactive listings that haven’t had, or are unlikely to have, any sales in 12 months, or be required to pay maintenance fees for listings which aren’t removed.

We’ll reach out to you if you are impacted by this policy
Community Member
Posts: 25,773
Registered: ‎08-21-2013

Re: Ebay listings going AWOL

[ Edited ]
in reply to twyngwyn

But that would only be for GTC listings, surely?

 

How can they know if something hasn't sold when it's relisted with a new item number?

 

https://sellercentre.ebay.com.au/sr17-2/Policy-Updates

Community Member
Posts: 2,255
Registered: ‎05-18-2013

Re: Ebay listings going AWOL

in reply to twyngwyn

I should have stated that I saw and not heard that this was going to happen lol thanks twyngwyn

Community Member
Posts: 2,255
Registered: ‎05-18-2013

Re: Ebay listings going AWOL

in reply to imastawka

They know stawka they know lol

Community Member
Posts: 48,986
Registered: ‎05-11-2010

Re: Ebay listings going AWOL

in reply to imastawka

Who knows what the bots can pick up?......but in saying that, listings shouldn't just disappear without them letting us know Smiley Sad  

 

There was another post a while ago about differences with numbers of listings showing up....ie.....Active Selling compared to Current Listings.....will try & find it.

 

I know mine are showing as: Active listings - 1780....... Current Listings - 1862

 

....so 82 gone AWOL....and has been the same for more than 6 months????

Community Member
Posts: 48,986
Registered: ‎05-11-2010

Re: Ebay listings going AWOL

in reply to twyngwyn
Community Member
Posts: 74
Registered: ‎02-11-2017

Re: Ebay listings going AWOL

in reply to chameleon54

chameleon54 wrote:

I am just in the process of doing a major tidy up of my ebay business ( getting ready for the new year and all that ) and I have noticed some fairly valuable, quality items that have been sitting for years unsold. When I search the listing to see what the problem is, the items are no longer listed. It seems the listings have gone missing in action at some point over the years.

 

Has anyone else experienced a similar thing ? It almost looks like I may have to do a complete stock take, checking each item on the shelves against its listing.


It's an ebay's undocumented feature.

 

It happened to me, Quite a few of my listings made the magical trick into thin air with no messages alerting me of the fact. After calling ebay several times and being promised that they would escalate it to their technical team, they finally figured out what happened to my listings.

 

The story and investigation result:

20 or so of my listings on Good Til Cancelled  did not roll over after 2 months. In these listings I put Does Not Apply in the official mandatory UPC field (above the photos when creating/editing listings). But I had my own UPC field with UPC code in the Item Specifics section (under the photos in the Item Specifics section when creating/editing listings). Apparently ebay got confused with this and bugs crept in. You can find those listings in your Seller Hub - Listings - Unsold.

 

Don't ask me why I had those listings set up like that, I must have been confused myself. But that's not the point, the point is ebay must NEVER end any of my listings without my approval or notifying me. So I asked ebay for compensation (Yes, yes, yes, I love asking ebay for compensation) and got a whopping $10!!

Community Member
Posts: 2,781
Registered: ‎07-17-2013

Re: Ebay listings going AWOL

in reply to twyngwyn

twyngwyn wrote:
It was in the Spring Seller Release:

Inactive listings policy:

To maintain the health of the marketplace, we’ve introduced a new inactive listings policy. You may be required to limit the amount of your listings, remove inactive listings that haven’t had, or are unlikely to have, any sales in 12 months, or be required to pay maintenance fees for listings which aren’t removed.

We’ll reach out to you if you are impacted by this policy

Thanks everyone for your comments. Sounds like I,m not an orphan.

 

Regards the spring seller release,  I studied this policy fairly carefully when it came out and it said somewhere that it only applied to non performing listings. These can be found somewhere in the seller hub. At the time I checked I only had seven listings classed as non performing and rated at 1 - 3 % chance of selling. I have to admit, ebay probably got that list pretty right as the items where duds. Having said that, one of the seven non performers sold last week....Smiley Very Happy

 

I suspect the items I have found today that are no longer listed have been missing in action for a fair while. They are good quality items that normally sell reasonably well. I think i might go through my shelves and just check on the quality items that have been sitting for several years. It is too big a job to go through 1800 listings and check each one.

Community Member
Posts: 74
Registered: ‎02-11-2017

Re: Ebay listings going AWOL

in reply to chameleon54

Where do I see these inactive listings? I see no such list in my Seller Hub...

Community Member
Posts: 11,216
Registered: ‎12-19-2011

Re: Ebay listings going AWOL

in reply to melbourneclearance

Unsold - then Not Relisted to narrow it down.

Community Member
Posts: 74
Registered: ‎02-11-2017

Re: Ebay listings going AWOL

in reply to davewil1964

Thanks, dave.

 

This list is a bit of a stew. Wonderful to see only listings that I have ended myself there. I really hope ebay now notifies us when they delist something.

Community Member
Posts: 2,781
Registered: ‎07-17-2013

Re: Ebay listings going AWOL

[ Edited ]
in reply to melbourneclearance

melbourneclearance wrote:

Where do I see these inactive listings? I see no such list in my Seller Hub...


The problem is these listings have not shown up in unsold listings. They have just vanished without trace at some point.

 

As for underperforming ( inactive ) listings which are in danger of being removed under the spring seller release inactive listing policy, go to seller hub and click on "  growth" RH side of top toolbar. The under performing listings will be on the LH side of the pop up. I only have two out of 1300 on my main account. These are different to the seven that showed last month. Maybe the others have gone to heaven, although one sold last week, so that one must have still been there.

Community Member
Posts: 74
Registered: ‎02-11-2017

Re: Ebay listings going AWOL

in reply to chameleon54

I also have 10 in that list, with one being a new listing created 3 months ago and sold 2 since. If that one qualifies as inactive and to be automatically removed, I'd have problems.

 

Either way, ebay is not supposed to remove listings wothout notification. We are not paying the monthly Store fees for fun here. I sense more compensations coming if I can prove they've been removing my listings without notification again.