Feedback Extortion???

[clarry100]

We sent out an item that was a pair to a buyer last week.

Today I get a message from the buyer that says the item showed up and the envelope was badly torn.

And that one of the pair was missing.

In the message they are asking what are we going to do about it?

Then closed by saying "I don't want to leave you bad feedback".

We are happy to send them out a replacement item of course but just don't think they needed to say that in closing. In fact I already said I would send out a replacement item, but haven't heard anything back just yet.

Can a statement like that be considered feedback extortion?

Just in case they do decide to leave us a NEG I think I could have it removed if it could be interpreted that way.

[*sparklz*]

There is no harm in trying if neg is left.

[bsal6160]

I dont see it as extortion BECAUSE they dont say they will leave bad feedback unless blah blah blah., just they DONT want to.

[2106greencat]

It is a veiled threat, but they are not asking for anything in addition to a replacement, so not extortion.

I have had a buyer in the past that did not receive an item, and they said pretty much the exact same thing at the end of the message

advising me of the delay, annoying coz you know what they are intimating, but deep breath, count to ten and provide you usual customer service,

[harley_babes_hoard]

Ebay will not remove it unless the buyer is trying to get extra than what was in the listing. I have tried several times for buyers threats of leaving bad feedback.

[clarry100]

OK. Well maybe they won't see fit to leave a neg as I will be replacing the lost item for them no worries.

[*sparklz*]

Have you asked for photos of the damaged packing?

[clarry100]

Yes I did ask for a pic. But haven't heard anyhting back yet.

[clarry100]

I got a message back from the buyer.

They said they can't take a picture because her young daughter wanted the "LOVE" stamps from the envelope so she had done even more damage getting the stamps off and then discarded the envelope without even thinking about that. She said that the envelope was badly crushed and torn open on one end where one of the pair had fallen out.

I suspect that the kids may have done something to one of the pair and she is putting up a good story, along with a veiled threat of bad feedback, to get it replaced.

I have no way of knowing for sure so we will simply replace the one and move on.

Cost to us is probably only $2 or so. Just means we end up with ZERO profit on this order that's all.

[robinsonmarineparts]

I'm sure alot of us sellers have had that threat, and i tend to look at that buyer in a neg light and it leaves a sour taste in my mouth, but then i think about all the great buyers and great feedbacks we've received and i then realize how sad these scammers are. Unfortunately it's part and parcel of what we do.