Getting sick of ebay

[biancajane94]

Hi there.

So I sold this $8 watch and it was lost in the mail. The buyer didn't pay for insurance but I offered him a refund anyway. He refused that and says he would like a replacement. I told him 4 times that I am not a shop and do not have any replacements. He just couldn't understand that. Now he says he will report me.

Is this fair?

I am getting so sick of ebay and how many problems arise.

Thanks

[phorum_junkie*]

Reporting a seller for non performance is not the same as a dispute. It used to result in a policy violation being recorded against the seller's account if found to be true. Current scuttlebuck is that ebay no longer do anything with these reports but having fully refunded a buyer for an item lost in the mail the report would be dismissed anyway I am sure.

I suspect the buyer perhaps thinks the lost in the mail excuse means the seller did not get as much as expected so didn't send anything. I am sure it happens quite often which is why they asked for a replacement, not a refund.

Either way it is up to the seller if they refund or replace so just issue the refund and if they neg you it isn't the end of the world, you can follow up saying that a full refund was given straight away.

To avoid this happening in the future why not post using click & send for parcels and register large letters, the satchels work out cheaper than regular parcels or red satchels and are enough for Paypal if you lodge them over the counter.

[waynemilt141]

Do you have the receipt from the post office, fax him a copy and say lost in post sucker, keep his cash.

[the-kazbar]

(I think the-kazbar has posted on the wrong thread, I know which thread they are referring to in their post.:^O)

You're right :^O I wondered where my post went

[phorum_junkie*]

Do you have the receipt from the post office, fax him a copy and say lost in post sucker, keep his cash.

What absolutely wonderful advice. What does a PO receipt prove other than a parcel was posted on a certain date to any address in a suburb, as proof of having sent anything to the buyer it is a non starter.

Saying that would just cause the buyer to go through Paypal and get a refund and if it were me and you were so rude I would go straight to my bank and do a chargeback so the seller had to pay the money back plus a $15 charge.