If a buyer receives an item and says does not match the description, can you ask for a photo

If a buyer purchases an item and says that the item  doesnt match the description,  can you ask for them to send a photo of what they have received?

Message 1 of 2
Latest reply
1 REPLY 1

If a buyer receives an item and says does not match the description, can you ask for a photo

Of course and a very good idea as they may have purchases mixed up.

eBay messages now has the facility to attach photos.

 

But if it is about the buyer whom left negs then I don't think they are going to be very helpful.

(Possibly a competitor selling the same things ?)

image host
Message 2 of 2
Latest reply