Issues with a buyer

[brok9n]

Hi, so after about 2 months of back and fourth with Australia Post and the buyer of one of my items, AP claims the item was delivered to the correct address, however the buyer does not and is demanding a refund, and apparently has taken the matter to the police. Will they do anything if he does? And I still have proof of postage too.

Thanks.

[harley_babes_hoard]

I have the same thing at the moment AP website tracking says delivered buyer says not. I was told today that my buyer has to ring AP and lodge an enquiry with the tracking number. I was told I could not do it as the seller.

I would say if you have proof of purchase the police are not going to do anything. I doubt they would even get involved in something so petty.

[brok9n]

I honestly doubt he has contacted the police and is rather using it as a scare tactic to force me into refunding him, anyway thanks for the reply.

[dylan11235813]

Don't refund them and tell them good luck with the police.

I have had trackable items that have said have been delivered and the buyer claimed was not and apparently turned up a couple of days later.

All you are required to do is hand the item to the post office, you are not responsible for the delivery service, the buyer assumes the risk. This is also indicated by paypals seller protection policy.

[extra-keen]

If you have the receipt from AP for proof of postage and you lodged it over the counter. I would be "nicely" asking the buyer to lodge an ïtem not received" dispute. Providing you have that proof above, paypal should give the decision to you since you have followed ebay's policy regarding proof of postage.

By the way, I (as seller) lodged a missing article file only last week and it was completely satisfactory coming from the seller. And in that case, the item was found, surprisingly it was only an ordinary letter rate object, I guess sometimes the system works.

Dynamic - I would not give them a refund, let them go the way of police or better if they go Item not received dispute - you should win that!!! Good luck and do let us know how you go.

[davewil1964]

Paypal won't get involved as the matter is way out of their time limit.

"After 2 months of..."

[brok9n]

The item was sold about 6 weeks ago and during that time me and the buyer have been talking to Australia Post to track the item down or they give him a refund, however I was told by AP that the item was delivered and thus they will not be providing compensation. And now after informing the buyer he didn't take it so well I guess. Anyway I was just making sure I was covered, thanks for the replies.

[haolove13]

Be very careful with Paypal. I lost $1.000 dollars worth of goods that were sent registered post and "not delivered" and Paypal paid all four claims despite the numbers being provided.

Australia Post offered to refund the postage only so I got $34.00 out of the 1.000 dollars, had my name defamed and can not leave honest feedback

YES BEWARE as paypal will refund up to 180 days after the event.

Do not tell me it does not happen as I can provide multiple examples to you.

[digital*ghost]

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@haolove13 wrote:

Be very careful with Paypal. I lost $1.000 dollars worth of goods that were sent registered post and "not delivered" and Paypal paid all four claims despite the numbers being provided.

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If PayPal paid out a claim in error, you can dispute the decision, and it sounds like they were paid out in error (presuming you provided more than the numbers, anyway, as numbers alone generally won't defend a case because you also need to provide proof that those numbers were on articles addressed to the PP address and lodged. In the case of registered, that would be the lodgement slip that you fill out and the PO stamps to validate, with the peel-off tracking number attached). 

If you provided all that evidence to PayPal and the funds were still taken from you, you need to either appeal the decision or, if/when that fails, file a complaint with the Banking Ombudsman.

[phorum_junkie*]

There is tracking and there is tracking, if you are relying on the basic tracking that comes with regular small parcel and all but the ebay branded satchels then it usually shows delivery to the nearest delivery centre and if that is the case then the buyer will win a Paypal claim as you have nothing to show the parcel was sent to the buyer's address.

If the buyer in the OP's case has filed with Paypal then they may actually have to go to the police to obtain a crime number for the parcel presumably being stolen from their mail box. Paypal will then find in the buyer's favour and the type of tracking the seller has will determine if they have to cover the refund or Paypal does.