Item Returns

[mixed_tape]

Hi all. Question. Someone just bought a guitar of me, and now not even 24hrs later sends me a message asking to return it because he doesn't know how to tune the guitar properly! Am I in my right to say no? And if I do say no, it would mean he could leave me a bad rating.

What should I do?

[putney32]

it was a pick up item, there is no requirement to accept a return on a pick up item.

who knows what they may have done to the guitar in the meantime>?

email them politely and say, Sorry, no returns as clearly stated in the auction.

sure you may cop a neg. but they could return it and still leave you a neg. no guarantees there.  Stay professional, and do what your gut tells you is right.  NO Returns is there to stop a 'change of mind'.... could you maybe offer to tune it for them??

[kopenhagen5]

I have a small guitar tuner, they are great and easy to use.

Perhaps suggest that as well -

http://www.ebay.com.au/itm/Korg-GA1-Professional-Solo-Guitar-And-Bass-Digital-Tuner-NEW-/25105196323...

[phorum_junkie*]

I would probably offer them a refund less all ebay fees if they brought it back in the same condition they received it in as you had underbidders so may be able to do a successful SCO.

You could also offer them the option of selling it on and you allow them to use your photos and description.

No way can you predict how they will react with feedback whatever you do and I would never let the feedback issue enter the equation, in other words I would not do anything based on somebodies else's idea of fair feedback. I would always do what I would hope a seller would do for me in the same situation.

[mixed_tape]

thank you all. the guy has called me twice now leaving MSG and emailing me saying the guitat wont stay in tune and I should have said in the discription it had issues. the thing is 2 months old and I never had an issue. he is demanding me call him and get his money back. lucky I have a cop living next to me!!

[fred_fred_2004]

Dont forget new strings stretch and you often have to retune a few times until they settle down

[kopenhagen5]

Good point fred, I'd say you have hit the nail on the head.

Mixed tape, perhaps explain the strings being new need constant re-tuning as well as sending a link or two from the internet backing up your story. Some strings take quite a while to settle down. I sometimes overtighten a little and leave overnight then tune down.

[mixed_tape]

he said he is now going to lodge a dispute , does he have a leg to stand on?

[kopenhagen5]

If it was a pick up item, there is no PayPal buyer or seller protection as buyer normally inspects, and if happy, pays, then takes it home. 

I am just a little surprised he wants to take that avenue so soon. I thought you guys were talking and maybe you did too.

Probably as PJ suggested, easier to take back, refund and offer to underbidder or re-list. It will probably sell quite easily. Rather than trying to prove the string theory, (which is most likely the prob) buyer seems to have a bee in his bonnet now.

Being nice and easy for the refund, you might only get a neut, besides replying to feedback with Have Refunded, always shows you are prepared to solve issues.

[*new2vintage]

If you are sure there's nothing wrong with the guitar tell him there isn't a valid reason for you to give a refund. You don't need to be like K Mart and refund for no particular reason.