on 10-16-2017 01:26 PM
I sold a lot of items over the long Oct weekend and sent them all out on the 3rd of Oct via Aust Post most items were cds and dvds and some parcels... I sent the cds and dvds as large letters and for the past week, I have customers contact me every day in eBay saying they have not got their items as yet. it is really starting to P me off.
Even the items with tracking are showing still in transit.
What is happening with Aust post lately.
Anyone else having issues with late deliveries... and if so what are you doing about it.
on 10-16-2017 05:10 PM
I have been watching the times grow longer over the course of the past year, and think Australia Post is putting fewer resources into ordinary parcel mail. Deliveries to the more far flung corners of Australia are now taking up to two weeks, sometimes more.
It is now quicker to send to anywhere in Europe than Kununurra.
Speaking with Auspost staff that care has confirmed my suspicions. Where possible, customers like you and I are being 'encouraged' to consider the more expensive Express Post. Much like what is now happening with letters.
on 10-16-2017 09:25 PM
mostly like stuck at Chullora again, regular large letters just sit there and waiting for process, priority mails will be better to avoid delay, but you have to pay 50c each, they only process priority mails first
on 10-17-2017 10:19 AM
so I can go to the post office with a large letter and pay an extra 0.50cent per letter to make them priority... I did not even know this...
10-17-2017 10:38 AM - edited 10-17-2017 10:39 AM
One comment- in business the very first service offered by someone like Aust Post should be the Priority and it should be the Cheapest!!
on 10-17-2017 11:52 AM
Yes - priority post stickers are for letters only. Others will disagree but I have found it to be the best 50 cent investment. Around this time last year, I had about 100 large letters which were significantly delayed which caused a string of late arrival defects and a few neutral feedback. Far more concerning was the volume of buyers contacting me with "Where is my item" queries. In November I changed my handling time from 1 day to 3 days and started using priority stickers. I have not had one late item reported to me in over 4000 domestic sales in the last 12 months. My postage charge covers the 50 cents. Yes I should not have to do this but with eBay and Australia post you neeed to "suck it up" sometimes in order to remain in the game.
on 10-18-2017 03:37 AM
Yes, you are correct,
Send with the 50c priority sticker to have any hope. Even then it is hit or miss.
Someone has to pay for the obscene salaries for the top 10 at Australia Post, whilst we get pathetic service like THIS!!
Australia Post are just killing me with both LATE delivery and NON DELIVERY.
Mail to Victoria from SA is absolutely hopeless by anything but Express, has been that way all year.
The lack of sales all round is bad enough, the PO not delivering the stuff, I cannot accept much longer.
on 10-18-2017 03:45 AM
At least one of my parcels from 3rd October has not been delivered yet and probably more that I don't yet know about.
Mail has been bad for non or late delivery lately.
Send anything standard mail with priority 50c sticker added and build it into your postage cost.
Send Express rather than Registered (hopelessly slow) where possible.
Increase handling time out to 3-4 days, (unless you care about being TRS) but send the same or next working day.