on 14-01-2010 08:56 PM
24-05-2017 12:24 AM - edited 24-05-2017 12:28 AM
EDIT.
24-05-2017 12:33 AM - edited 24-05-2017 12:33 AM
Nightmare indeed, lm. Makes you wonder what sort of systems and processes they have if it's even possible for that to happen.
on 24-05-2017 01:27 AM
Completely agree. Fast way are horrible. My item has been sitting at their depot for 4 days now and it just cycles between "Your item will be delivered at the next available cycle" and "Your item is onboard with the delivery driver" yet it NEVER arrives. Multiple phone calls and 3 times they have told me "it will be delivered tomorrow". Someone should start a class action lawsuit.
Take note, if you're a seller who uses fastway, 1 day late and I'll give you a negative because it's your responsibility to choose a good courier.
on 24-05-2017 02:21 AM
i think the fact they have 1.3 stars out of a possible 5 from 2184 reviews on productreview.com.au says it all
on 25-05-2017 10:03 AM
on 01-06-2017 11:21 AM
Item posted 18th April from Egypt (under Aramex one and the same with Fastway), arrived into Fastway depot (Sydney) 28th April, I am still awaiting delivery... to Hobart. Apparently they will not deliver to PO boxes! They did not tell anyone of this and had it for over 3 weeks until I started to follow it up.... their attitude towards the whole issue has been appalling!!
Would never use them again!!
Hopefully I get my delivery soon....
01-06-2017 05:36 PM - edited 01-06-2017 05:37 PM
Startrak is the only courier that delivers to PO Boxes. Because they are owned by AP.
Although not ringing you is a bit rude. I get stuff through Fedex and they always ring me when it gets to the depot. Then I go and pick it up.
Edit: And just because it's been moved to an almost appropriate board, this thread is still many years old.
on 02-06-2017 04:00 PM
I won't buy from sellers who use so called fastway, over 2 weeks to get a package delivered from Tasmania to Echuca! 1 week in Bendigo depot, 75 kms away with daily truck to Echuca, JOKE... Fastway
on 27-06-2017 09:17 AM
Never ending problems with this company, not just ebay but everything they deliver. I am in the process of not ordering anything form people who use tham as i not sure i will ever recieve my goods
on 14-07-2017 11:50 AM
Fastway are indeed the worst couriers. I have had 4 deliverys from them in the last year, all have arrived while I have been at work, and all have taken over a week for re-delivery.
The current package was delivered on the 4th, but nobody was available to accept the parcel. Fair enough. The calling card had a name and a mobile number to contact. The mobile did not answer so I SMS'd advising package number, address and that the calling card with authority to leave had been filled out and left, please re-deliver. Nothing happened over the next few days, so I took another look and this time filled out the redelivery request on the fastway web site. Its now been another week and nothing. No call, no information, no re-delivery attempt.
I called the Adelaide depot and spoke to a reporesentative who was polite and friendly and can re-print the ticket out with the redelivery instructions highlighted and leave it for the courier. But being Friday there is no chance i'll get it before another weekend passes. They advise I can collect from the depot, but they are not open outside of business days or later than 4pm and not open Saturday morning (which I could have done). So, I continue to cross my fingers and wait.
This is pretty typical. If the depot was open until midday on Saturdays at least we would have a fighting chance. Australia post LPOs are open at this time, as are all other couriers I have received packages from. The poor re-delivery service combined with the depots very limited open hours means another parcel is more than 10 days late after the first delivery attempt occurred.
If you are a seller, do not use fastway! If you are a customer and want timely service hope your package is sent via Australia post or a better courier.