@black*poppy wrote:
Redback don't make women's boots, so the listing was absolutely correct.
If the buyer thought they were women's boots then that is their mistake.
So this would be a 'Change of Mind" return, which you have in your listing you don't accept, so you don't have to. Tell the buyer politely that the listing was correct, refer to website, etc
If the buyer opens a return request for Not As Described, I would phone ebay because that is an abuse of the returns system. The boots were described correctly. The buyer can just wear it. XD
If you want to accept the return anyway, that's up to you but you don't have to.
What an absolute crock. Abuse of the return system my little pink botty
Some tradie bloke or other worker ant, that has no clue about who makes what is expected to know that "redback" only make womens boots - what a very arrogant assumption. Not everyone knows who makes what brands. For goodness sakes get real.
Buyer probably needs new foot clobber for work, punched in some key words, and 3 minutes later made a purchase.
Of course thats all assumption too, but nonetheless the predicament of return has occured totally due to OPs error.
Listing goods in the correct category is essential on eBay.
it is not the buyers mistake, it is the OP sellers mistake for listing the boots in the totally incorrect category.
If they want their boots back, they better issue a return, as under the eBay money back guarantee it is an open and shut case.
OP make sure in the future not only list in the correct category, but include a decent listing description, including materials goods are made from and measurements - both of these tactics will see you have an improved selling career.
