on 17-03-2014 08:29 PM
Hi thanks for your response,
When selling my item I did offer free postage.
However, I had my item at a set price or best offer.
I've taken the best offer which is obviously lower than the
orginal price.
I am trying to invoice at the agreed price, there is an option to recaculate however,
it wouldn't recaculate to the lower price?
What can I do?
on 17-03-2014 09:02 PM
Recalculate just resets it to the original value. Don't click that. ie discards your changes.
Just click preview to see what your changes look like.
And if you are happy click send.
on 18-03-2014 07:55 AM
Hi
Tried that!
It will only add the discount not minus it??
Thanks for input!
on 18-03-2014 08:08 AM
You need to put the minus sign ("-") in front of the figure.
on 18-03-2014 12:26 PM
You are not able to discount the item price after it has sold, and if it was free post you will not be able to include a discount on the invoice at all, as you can only discount the postage when invoicing.
In order for the item to sell and be invoiced at a lower price, the buyer would have needed to make an official offer via eBay by clicking "Make offer" on the listing, in which case you would have received an email giving you the option to accept, decline or counter-offer.
If the buyer offered you a price informally, eg just through messages, then clicked "Buy It Now" at the full price, there's no way to invoice at the lower price unless they are paying via PayPal and you generate an independent invoice (or another payment method which provides the facility to pay less than the eBay invoiced amount).
If that's what happened, and neither you or the buyer are comfortable with an independent invoice, bank deposit, etc, then you will need to cancel the original sale and relist the item so that they can formally purchase it at the agreed price. Keep in mind that you will be paying FVF on the current sale price, so if the difference is significant, you may want to go the cancel / relist route.