Unjust Negative Feedback

[milolaw]

Hi all, I sold a nintendo ds on sunday and once completed i sent the winning bidder an invoice. i almost immediatley got a response back saying that they couldnt pay within 3 days that was stated on the invoice and to just relist it, i sent return email saying if they still wanted it thursday would be fine for payment, i heard nothing. yesterday (thursday) i requested they advise payment details, the response i got was very rude and agressive, asked what exactly i would like them to confirm!!!, so i wrote back and said well you could confirm if you are going to pay. so their response to this is to swear at me in capital letters no less. this buyer is a zero feedback so just new, i opened a non paying bidder dispute, they then went through checkout to say they would pay. they also left me negative feedback saying i was pushy............what is a person to do.......i also requested their contact info although im not sure i would want to speak with such a rude pig anyway. I guess i will just wait the 4 days and give him a strike. Once the dispute is closed will the negative feedback be removed? or will i have to beg for it to be removed?

[kopenhagen5]

Ebay will probably remove the feedback and you can also report the abusive e-mails.

[*sparklz*]

Once you close the non payer dispute the neg should go.

If it does not then phone ebay and they should remove it.

But tomorrow call ebay and get them to read the messages and they might remove it straight away.

[thesoulyearns]

Hi all, I sold a nintendo ds on sunday and once completed i sent the winning bidder an invoice. i almost immediatley got a response back saying that they couldnt pay within 3 days that was stated on the invoice and to just relist it, i sent return email saying if they still wanted it thursday would be fine for payment, i heard nothing. yesterday (thursday) i requested they advise payment details, the response i got was very rude and agressive, asked what exactly i would like them to confirm!!!, so i wrote back and said well you could confirm if you are going to pay. so their response to this is to swear at me in capital letters no less. this buyer is a zero feedback so just new, i opened a non paying bidder dispute, they then went through checkout to say they would pay. they also left me negative feedback saying i was pushy............what is a person to do.......i also requested their contact info although im not sure i would want to speak with such a rude pig anyway. I guess i will just wait the 4 days and give him a strike. Once the dispute is closed will the negative feedback be removed? or will i have to beg for it to be removed?

Seeing it from a buyer's perspective, it seems they might have thought that your words were to confirm they will pay, rather than if they can pay. It actually still seems questionable as to what you wanted them to do. Maybe just be more clear in the future that if they don't/can't pay, that's ok, or just tell them the deadline to which they can pay before you relist. If you don't hear anything back by the deadline date, just relist. Just give them enough time to respond (say, a week after your first message) and be clear with what you expect of them.

[thebraff]

Maybe just be more clear in the future that if they don't/can't pay, that's ok, or just tell them the deadline to which they can pay before you relist. If you don't hear anything back by the deadline date, just relist.

Total bunkum.  Do not follow this advice.

[phorum_junkie*]

Why on earth would you tell them they had to pay within 3 days when you know ebay allow them 8! Why would you send them anything after the auction finished?

Had you not done that they would probably have paid within 4 or 5 days and left you pos feedback once they received the item.

When dealing with buyers customer service should be at the front of your mind at all times, of course as you have a merchant credit facility you must have another business so should be aware of that anyway. I don't let buyers cost me money but I stay professional and polite in all dealings with them and never make unenforceable demands as it just makes you look silly.

If I were them I would probably pay on day 7 and then the neg would stay!

[thesoulyearns]

Maybe just be more clear in the future that if they don't/can't pay, that's ok, or just tell them the deadline to which they can pay before you relist. If you don't hear anything back by the deadline date, just relist.

Total bunkum.  Do not follow this advice.

Care to offer your reasons why it's bunkum?

[thesoulyearns]

I should be clear, since the quote might be taken out of context due to the bolding.

I would tell them that if they can't pay, it's perfectly fine. In addition, I'd give them a deadline before I would relist. Looking at it now, it might seem a little pushy to give a deadline but this would only happen if they hadn't contacted me after the initial message to ask if everything is alright re: payment. I've done this with a buyer and it all worked out.

[leader-of-the-band]

I should be clear, since the quote might be taken out of context due to the bolding.

I would tell them that if they can't pay, it's perfectly fine. In addition, I'd give them a deadline before I would relist. Looking at it now, it might seem a little pushy to give a deadline but this would only happen if they hadn't contacted me after the initial message to ask if everything is alright re: payment. I've done this with a buyer and it all worked out.

The problem is . . . . if you do not do a mutual cancellation OR UnPaid Item claim and you relist then the original buyer can pay and expect you to send (even if you relist and sell to someone else).

Imagine this extreme situation . . . . a buyer does not pay . . . . you give them a deadline before which you will relist (say 10 days) . . . . buyer does not pay by the deadline so you relist . . . . . someone else buys and when they receive the item they leave you glowing +ve feedback . . . . then . . . . . ten more days later the original buyer pays by PayPal and asks "when will you send my item?" . . . . you reply with "but my deadline passed and I sold to someone else" . . . . then the original buyer leaves neg feedback stating "seller sold my won item to someone, not a good seller"  AND eBay will not remove the negative.

Actually, it is not such an extreme situation . . . . some buyers are just slow to pay when they are not confronted with an assertive seller who follows rules/policy.

[foxette-in-sox]

JMO but there are so many things wrong with your listings,your feedback & stars are atrocious & you are offering a service you obviously don't have ie merchant credit card,that I would chuck this id & start again.