on 22-06-2014 05:36 PM
Hi Guys
My wife sold a item on her ebay ( perfume), The buyer came back to her and said they recieved the sacthel and it was ripped and open and no perfume in it. When I look at the tracking no results come up. The buyer has opened a paypal claim and I sent paypal the email that the buyer sent me and told them they have to ring aus post to open a investigation
Is there anything else I can do? I have never had this happen to me before.
The buyer wants their money back which is understandable , but I am also without the perfume I posted as it seems someone from
auspost has stolen it
Please help, Thanks
on 22-06-2014 05:40 PM
I think it might be wise to refund.
Unless you have a dangerous goods licence it is illegal to post perfume, so bringing AP's attention to it is probably not a good idea.
on 22-06-2014 05:49 PM
on 22-06-2014 06:05 PM
on 22-06-2014 08:08 PM
on 22-06-2014 08:31 PM
Contacting Aus Post will perhaps get you into major trouble for posting without a DGL, did you at least post it regular post, not a satchel so you did not sign a dangerous goods declaration and presumably put a road only sticker on it? I wouldn't contact ebay either as it is a policy breach to even list perfume unless you have a DGL.
on 22-06-2014 10:20 PM
on 22-06-2014 10:24 PM
How exactly was the satchel delivered?
Parecel delivery person left it at house, no one home, and it was found later ripped and empty?
Parcel delivery person wouldn't have delivered an empty ripped satchel???
on 22-06-2014 11:02 PM
I think OP should just refund.
He's posted perfume before - illegal, we know, so that's ignorance
for starters. For the small amount of selling he does, there's
6 negs and 2 nuetrals.
So, in my book, what goes around, comes around.
Refund and hope your buyer is kind
on 22-06-2014 11:55 PM
@imastawka wrote:
For the small amount of selling he does, there's
6 negs and 2 nuetrals.
Not to mention the false positives for non payment from other sellers, and that was just on the first page. Then there's the feedback score of 95%. If I was the OP, I'd be cutting my losses and refunding because the way they are going, if they're not careful, their eBay career will be over soon enough.