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Change of Mind Returns

When setting up return conditions on a listing, how do you distinguish between change of mind returns from other returns. I only see the option "returns accepted" wirth a yes/no option. How do you accept other returns but not change of mind returns? ...

User avatar by • Community Member
  • 3811 Views
  • 9 replies
  • 0 Helpful

Postage costs

Someone has bought my item but postage costs needed to be confirmed. The amount they paid for postage was incorrect and it will be additional money. How can they pay the difference

User avatar by • Community Member
  • 1156 Views
  • 8 replies
  • 0 Helpful

applying discount

A buyer has brought 7 items so will send in 1 box but cannot apply a discount for reduced postage as I had items with free postage, how can I sort this out

User avatar by • Community Member
  • 311 Views
  • 10 replies
  • 0 Helpful

capgun sale policy

just had a listing for a toy cap gun removed by ebay as violation of policyincluding one that I used the "have one to sell sell it yourself " link from an active listing for a very similar cap gunif searching for cap gun on ebay there are over 1000 a...

Fraught returns

This is a good one. My buyer requested a return, but because she didn't want to pay for return postage, she claimed the item was not as described. Since eBay as a rule sides with buyers, I didn't bother to contest the return and let eBay send buyer a...

User avatar by • Community Member
  • 945 Views
  • 6 replies
  • 0 Helpful

Negative feedback for person that didn’t pay

How can I leave a negative feedback for the person that didn’t pay for our CJ asked item or respond to requests .I only have a positive feedback box to select u see the feedback option .Thanks

User avatar by • Community Member
  • 170 Views
  • 5 replies
  • 0 Helpful

Postage not added to account now in arrears

Hi postage has been calulated as unpaid I know others have received the email refering to this 'A list of about 10 has been added to my payment history as negatives, Does anybody know how they will be charges/deduct from bank ! Tried to contact Ebay ...

Just got kicked in the teeth

There's no greater feeling than paying it forward. I love seeing the reaction at the supermarket from that elderly couple struggling with their cart, or the mum struggling with her kids throwing a tantrum, when the checkout operator tells them it's a...

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