echeque payment cancelled

[davidc4430]

i had a payment on the 8th may via echeque, in my ebay payments it been and still is showing as pending.

i have just looked at the payment in my paypal account and its saying 'cancelled' next to status.

should i be opening an unpaid dispute?

its past the 3-5 days for clearence.

[*tippy*toes*]

Is the option there to unmark as payment received?

Did you look hard amongst the options because the send invoice option is way down the list?

[davidc4430]

i have neither of those options, i'm guessing as i have opened the unpaid item case those are removed.

if i close the case i would then be able to resend the invoice i presume.

but i also presume i would not be able to open a case should the buyer then not pay again.

ive looked in my paypal account and cant see an easy way (it needs to be easy for my brain) way to send an invoice from there.

perhaps i need to call PP again and get them to show me how to do it, the girl i talked to today was very helpful.

[*tippy*toes* · Accepted solution]

No, don't close the case because you can't reopen it. The buyer should be getting reminders to pay, tell them to pay from one of those reminders. If they haven't paid by the weekend, I'd just close the case and relist. If they still really want it, they can rebuy it.

[retailtherapist_8]

I have had this happen on a few occasions now unfortuantely.

I did as suggested requested they pay through the UIC. All of them waited until the very last minute to pay but pay they did.

The UIC in this instance serves as their invoice. I made sure that I posted messages through the UIC so there was an actionable trail.

Good luck it sux thats for sure...... 

[digital*ghost]

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@davidc4430 wrote:

i have neither of those options, i'm guessing as i have opened the unpaid item case those are removed.

if i close the case i would then be able to resend the invoice i presume.

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It's not the case, it's because checkout has been completed and the payment status (I presume) is 'pending' - payment is neither received nor not received as such, so you can't alter the status.

To send an invoice from your PayPal account, click on the tab at the top of the page (when logged in) that says "Send & Request", then click "Create and manage invoices". 

Enter the email address you want to send it to, I usually add the eBay item title and number, then price & postage separately. You can preview the invoice prior to sending to make sure it all looks ok. 

[davidc4430]

the payment has the egg timer symbol saying its being processed by PP. but PP have finished the process back on the 8th and marked it as cancelled.

seems that there should be a communication from PP to ebay to change the egg timer back to an unpaid symbol.

i think its easiest just to let the UIC run its course, as he can just use the link in that to make his fresh payment. 

if he has a problem he can call ebay.

ive got the item, it wont get posted unless i get the payment.

i will only do a PP invoice as last resort.

i do not know if this buyer is being honest, i have done a lot to help him.

[davidc4430]

so, now my buyer is asking for direct deposit. that would be fine but i'm sure that payment would not show in my account before the UIC time runs out meaning if he does pay via DD he would still get the defect unless i close the case.

what should i do now, arrrggghhh.

[digital*ghost]

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@davidc4430 wrote:

so, now my buyer is asking for direct deposit. that would be fine but i'm sure that payment would not show in my account before the UIC time runs out meaning if he does pay via DD he would still get the defect unless i close the case.

what should i do now, arrrggghhh.

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I'd provide the bank details, but let the buyer know that there's a time limit. They may be trying to do everything they can to work with you and get the item paid, they may just be d***ing you around, but in either case you're pretty much the one in control 😛 So, I'd just say "here's the account details, but please be advised the process that's been initiated to void this transaction will finalise on X date" (I'm presuming you're handling the case manually, so just make the deadline the latest that you'd now accept payment). 

[davidc4430]

ive sent him a PP invoice, hope that solves it.

just as further information, can i put bank details in an ebay message? is it safe.

[digital*ghost]

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@davidc4430 wrote:

just as further information, can i put bank details in an ebay message? is it safe.

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Safe enough. It's difficult to do much with someone's account information other than make a deposit, and if anything else is done you should be able to prove that the action was unauthorised.