echeque payment cancelled

[davidc4430]

i had a payment on the 8th may via echeque, in my ebay payments it been and still is showing as pending.

i have just looked at the payment in my paypal account and its saying 'cancelled' next to status.

should i be opening an unpaid dispute?

its past the 3-5 days for clearence.

[*tippy*toes*]

Not sure I should be helping one of the trolls, but here goes any way. 😄 Contact the buyer and let them know they paid via echeque (a lot don't know payment has been made that way) and that it didn't go through. Tell them they need to make the payment again. If they don't, open the UPI.

If they attempt to make payment again, the UPI will close. If the echeque fails again, I'm not sure you can open another UPI.

[davidc4430]

the buyer has over 1400 feedback all good as buyer. i have messaged him, i'll give it a few more days for a response. 

[justajunk]

Speaking from experience, if a buyer pays by eCheque, an UPI case does not automatically close...

[davidc4430]

sooo, this ones dragging on.

i called paypal tonight and its confirmed payment failed as they were unable to get the funds from the buyers account.

ive contacted the buyer with this information.

he has requested i re invoice him but i can't see a way of doing that.

plus i opened a UID on monday thats running. couldnt he just pay via that?

any help would be apreciated

[kopenhagen5]

Yes, he should just pay via the UIC.

I'm guessing he wants an invoice to string it out until he gets paid.

Without the UIC you could mark as not paid and send another invoice to reset in case he wants to DD.

[*tippy*toes*]

You should be able to send a new invoice from the dropdown next to the sold item on your selling page (assuming that option didn't vanish when one of the payments was attempted). I would have thought if there is no payment recorded you should be able to resend it. If the invoice option isn't there, is there an option to unmark as payment received? 

If none of the above, you can send one from PayPal (no idea how though!).

[davidc4430]

i think part of the problem is although PP says payment was cancelled, ebay shows payment was made.

you would think if a payment fails then it would revert to unpaid in ebay.

[davidc4430]

yeah, the invoice option in the drop down is nolonger there.

[digital*ghost]

I'd contact the buyer and advise that the failed payment is static on eBay (i.e. can't move beyond "pending") which means you're not able to issue a new eBay invoice and reset the checkout option, so you'll send a direct invoice generated via PayPal (just send it to the address the original eCheque came from and advise that's where it's going - you can't be too explicit via eBay messages otherwise it will be blocked, so choose words / phrasing carefully. "PayPal invoice" and "email address", as well as addresses written out in full will usually trigger the block). 

If they make payment, mark as paid on eBay and close the case (as paid), if they don't, close the case as unpaid.