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Community Member
Posts: 54
Registered: ‎05-07-2006
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how to resend buyer an amended invoice ?

Can you advise me...? Buyer has purchased multiple items (my other account) I have combined the postage and issued invoice, now buyer wishes to collect so I have adjusted again and removed the postage component and it is NOT showing in my end but how or where do I go to re-send the invoice so she can pay prior to collection.....used to be a resend invoice option I'm sure but can't now see it anywhere?

 

Community Member
Posts: 505
Registered: ‎06-05-2009

Re: how to resend buyer an amended invoice ?

in reply to howqua00

You should have an option to uncombine invoice.  Do that and then send a new invoice without shipping cost.

Community Member
Posts: 54
Registered: ‎05-07-2006

Re: how to resend buyer an amended invoice ?

in reply to jfmgray

Yes I see that option, but then they have to pay idividually for each item? I was hoping I could just resend the new amount with the postage deducted? 

 

Community Member
Posts: 16,558
Registered: ‎02-27-2008

Re: how to resend buyer an amended invoice ?

in reply to howqua00

Same place as before, to the right of order in the drop down options is send invoice.

When you send another it overrides the old and put 0.00 in postage but do NOT click recalculate.

 

However better if buyer pays cash on pick up. (No chance for chargebacks)

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Community Member
Posts: 24,436
Registered: ‎08-21-2013

Re: how to resend buyer an amended invoice ?

in reply to kopenhagen5

But Kopes, they can't exchange details for pick up unless it's paid for.

 

A week's suspension for both of them otherwise.

Community Member
Posts: 54
Registered: ‎05-07-2006

Re: how to resend buyer an amended invoice ?

in reply to imastawka

WOW, a weeks supension Smiley Sad    so unfair.

as it turns out, I did what Kopes suggested and even though it didn't appear it was resent it may have as she has just paid....thanks everyone....wish sometimes Ebay would leave things alone and not change what we get used to using.....

Community Member
Posts: 16,558
Registered: ‎02-27-2008

Re: how to resend buyer an amended invoice ?

[ Edited ]
in reply to imastawka

No if an item is purchased or auction won then it's ok.

They don't need to pay before exchanging details.

As long as a purchase is made in eBay.

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Community Member
Posts: 24,436
Registered: ‎08-21-2013

Re: how to resend buyer an amended invoice ?

in reply to kopenhagen5

Okey dokey......if you say so

 

 

Community Member
Posts: 16,558
Registered: ‎02-27-2008

Re: how to resend buyer an amended invoice ?

[ Edited ]
in reply to imastawka

That's what eBay has been saying, the buyer needs to click BIN then can exchange details.Without paying.

But of course that doesn't work for BIN with immediate payment which eBay seem to have forced upon many listings.

Perhaps that's what you were referring to. Smiley Wink

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Community Member
Posts: 6,639
Registered: ‎07-28-2015

Re: how to resend buyer an amended invoice ?

in reply to kopenhagen5

I've had immediate payment forced upon me and I'm not happy about it. I had a buyer buy 2 items at buy it now, forced into immediate payment. I made a purchase and have no money left in PayPal. Do I wait for someone else to buy something, or just use the send payment option, like for family and friends? I sent the buyer a message saying I would repay her for the excess postage. 

 

I have very little issue with non payers. I couldn't tell you when my last one was. My category has very few non payers. Why then am I being forced into immediate payment, when I DON'T WANT IT? If I'd wanted immediate payment, I would have ticked the box for it. So over eBay deciding what I need to run my "business". Isn't it my choice whether I want immediate payment or not?

Community Member
Posts: 16,558
Registered: ‎02-27-2008

Re: how to resend buyer an amended invoice ?

in reply to *tippy*toes*

Yeah it's not good.

Pierre would be upset if he knew what was going on with eBay.

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Community Member
Posts: 10,828
Registered: ‎12-19-2011

Re: how to resend buyer an amended invoice ?

in reply to kopenhagen5

Unless he has his head in the sand, or just doesn't care, he knows.