my first negative feedback after 7 years

[dazzman79]

so i got my first negative feedback yesterday after 7 years of buying and selling on ebay, partly my fault partly the buyes fault.

i sold an item, and 3 days after the auction i got a message from the buyer saying, "oh sorry just realised where i had to pick the item up from, i dont have the time and i cant afford it anyway, so just cancel it".

so i was a little bit annoyed but said thats fine, so sent through the cancellation request. after 7 days 3 polite email messages and 4 or 5 more cancellation requests, i still heard nothing from the buyer, and i was wanting them to confirm cancellation so i could get my fees back and maybe resell the item.

after about 8 days of being completely ignored, and seeing in their feedback that they had bought stuff from other people, i was getting really agitated, so i finally snapped and sent an angry email with some language i shouldnt have used...

within 30 minutes of sending the email, i had negative feedback and an email from her "friend" who was lecturing me about how i need to learn to have patience and respect for new ebay members and to stop being rude and abusive.

i emailed the friend back apologising for my language but letting them know that i felt i was being patient and after being ignored for over a week and hearing nothing i asked how long i should have waited to get a response and highlighted the fact that it didnt take long to cop a negative feedback from them, when i got angry, and suggested maybe they should have helped them with the cancellation process or maybe the buyer could have sent me a message if there was any issues or confusion as simply ignoring the problem and hoping it goes away doesnt work.

its sad that sometimes though you have to hit someone with a sledgehammer to get their attention.

it took another 2 days to finally resolve the issue after the blow out, but a couple of messages back and forth from the buyer, we have been able to amicably settle the differences.

one question i have though as well, ive seen some people have gotten negative feedback and been able to write a follow up comment under to defend themselves, how do you do that??

[putney32]

and i also hate the flippent actions of oh dont really want it now, just cancel it, and then they go on their merry way and leave me to clean up-- and not help in speeding up the process.

daz, the speediest cleanup is 4 days. open the dispute and close it in 4 days, FINISHED ENDED CLEANED UP.

and no f/b can be left, meaning you dont get a neg and more importantly you  are not tempted to do something which could get you a policy violation (they HURT your business more than a neg. in Best Match searches]

[***super_nova***]

T

OP, when buyer refused cancellation, why did you not open NPB instead of sending rude messages?

You cannot open NPB case after you have asked for cancellation

[flotsam-jetsom]

Sorry OP - I stand corrected, thanks you Nova, I had no idea you could not open case after offering cancellation, will lock that away in my memory (thankfully I have had no nasties that have required NPB)

[dazzman79]

so we have new updated information, the buyer has revised the negative feedback, now just have to work out how to revise the feedback i left the buyer....

[gigabean-au]

I'm curious - it's a policy violation to leave positive feedback with a negative comment... how about if you left positive feedback with a positive comment, but then posted a follow up with a negative comment

eg. positive feedback could say "fast payment, hope you enjoy it!", then follow up could say "beware of this buyer, left a negative with no communication" or something?

[dazzman79]

so it has been a huge mess, but all fixed up now, negative feedback has been reversed and ive been in contact with ebay and they are going to remove the feedback i left the buyer (a positive cant been revised, only removed)

a lot of lessons learnt  here! glad its all over ..

[flotsam-jetsom]

Please add this buyer to your BBL - I have