postage flat rate

[pats_treasures]

Hi, some clarification on a previous postage question. My listings are all showing postage at the flat rate by eBay. I know that this only applies to items that weigh up to 1kg. over that is cubed. Buyers are only seeing the flat rate and paying accordingly.  I have already cancelled one sale and asked buyer to wait for a new invoice with the correct postage.

I contacted eBay and was told to put in the dimensions and weight which I had already done and when buyers purchase and post code is known eBay would  automatically calculate and put in the correct postage.I tried this , and the flat rate still shows on my listings. I have now had to review all my listings and and add "Please do not pay till I invoice you as postage shown is only an estimate" 

I use satchels when I can, but most of my parcels do not fit in the satchels. Tried to find the cubic postage on the Aus. Post site and that still comes up with the flat rate "using your own packaging with charges according to weight." which only applies up to 1kg. in weight and not clearly shown.

Update on a previous query where a buyer paid $15.35 postage and parcel was cubed at $41. I cancelled sale and refunded as I did not think anyone would pay that amount for postage on a $30. item. Buyer contacted me and said that they would pay the new postage.I was suprised but proceeded with the sale and buyer was very happy with their purchase, so all ended well.

Thank you for your advice and help which is always appreciated. Patricia.

[collect247]

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@eol-products wrote:

If it was in one of their boxes it would not matter when you purchased it.

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That's what I thought.

I ended up calling AP just to confirm what happened and yes I was correct and AP worker was incorrect.

They charged me for the medium box rate instead of the small box rate.

But they still didn't think they were wrong as they said they hadn't been told about the rates and said it was only for satchels.

I said no it is for the boxes also.

So I had time to have it cancelled and retracked and received the difference in cost back.

Strange thing though as I have been sending small boxes through this post office for a while now and I know the owners pretty well.

All sorted out now but next time I'll still make sure I'm being charged the correct costs. 

[tazzieterror]

Was the box you sent definitely one of the new 'Small' boxes @ 220mm x 160mm x 70mm?
I ask because the previous generation of boxes (product code 'BX1') are actually 77mm deep, so technically exceed the the size limit to be sent with the $8.95 rate, and could be a reason to be charged the 'Medium' box rate.
I reuse boxes and have a few of the BX1s sitting around, but am fortunate that my local PO know me well enough to just scan items in without pulling out the tape measure.

[collect247]

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@tazzieterror wrote:
Was the box you sent definitely one of the new 'Small' boxes @ 220mm x 160mm x 70mm?
I ask because the previous generation of boxes (product code 'BX1') are actually 77mm deep, so technically exceed the the size limit to be sent with the $8.95 rate, and could be a reason to be charged the 'Medium' box rate.
I reuse boxes and have a few of the BX1s sitting around, but am fortunate that my local PO know me well enough to just scan items in without pulling out the tape measure.

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Small box definately as it's an AP box and it has Small written on it.

[go-tazz]

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@tazzieterror wrote:
Was the box you sent definitely one of the new 'Small' boxes @ 220mm x 160mm x 70mm?
I ask because the previous generation of boxes (product code 'BX1') are actually 77mm deep, so technically exceed the the size limit to be sent with the $8.95 rate, and could be a reason to be charged the 'Medium' box rate.
I reuse boxes and have a few of the BX1s sitting around, but am fortunate that my local PO know me well enough to just scan items in without pulling out the tape measure.

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It was explained to me by a PO worker that they have to accept the previous standard boxes and satchels as

they were bought in good faith and could cause confusion if they were not accepted.

[curraone]

They have to stick to what they promised:

My email from Aust Post had a FAQ link - click on the See

We're here to help
See our frequently asked questions to learn more

Re: Heads up. AUS POST just announced price changes

in reply to purplemon18

on ‎09-04-2019 04:34 PM

I was thinking how that's going to affect us when we have already got a stack of prepaid satchels, but it seems ok

[tazzieterror]

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@curraone wrote:

They have to stick to what they promised:

My email from Aust Post had a FAQ link - click on the See

We're here to help
See our frequently asked questions to learn more

Re: Heads up. AUS POST just announced price changes

in reply to purplemon18

on ‎09-04-2019 04:34 PM

I was thinking how that's going to affect us when we have already got a stack of prepaid satchels, but it seems ok

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Ahh, but I'm reusing boxes that I've received from purchases I've made, so tehcnically Aus. Post have already honoured their promise to the person who bought them.  Would this likely apply to reused packaging?

[curraone]

Absolutely - Aust Post encourages recycling.  Besides, once you get the labels off and put yours on, you can hardly tell.

[davewil1964]

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@curraone wrote:

Absolutely - Aust Post encourages recycling.  Besides, once you get the labels off and put yours on, you can hardly tell.

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Depends on how eager a person is to get to the contents.