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Community Member
Posts: 42
Registered: ‎04-16-2008

product rating

Hello all, in regards to the product rating , the one with the yellow stars, how do i get rid of it from my listings, its just appear on some of my listings

Community Member
Posts: 218
Registered: ‎02-26-2006

Re: product rating

in reply to fairlaneltd

i don't believe you can. no doubt someone else will correct me if i'm wrong - but it seems ebay is moving in the direction of having "product ratings" in relation to the individual items being sold as opposed to the focus being on feedback. gives people an opportunity to rate the item which is being sold as opposed to the direct seller. 

 

i've noticed some problems with this - with other sellers ratings being added to my listings - specifically where they may have used the same item title, but are selling counterfeit items and therefore, the rating is reflected on listings for genuine items as well. 

 

if you find out how to remove it - i'd be interested in hearing how also :]

Community Member
Posts: 10,007
Registered: ‎05-25-2010

Re: product rating

[ Edited ]
in reply to fairlaneltd

Sorry, it's not possible. 

 

I've had a couple of product reviews appear on my listings, but as far as I can tell they've all been for purchases from me as well (the reviews have the seller name next to them, but they're easy to miss unfortunately).

 

I suspect it's going to have a few teething problems while some people get used to the two different rating systems, as there are a lot of them I've seen which are seller reviews rather than product reviews. A while back I purchased an item that was just really terrible quality and contemplated leaving a product review (a fair and honest one), but ultimately didn't as I'm still inclined to think many sellers will view it similarly to feedback since it's still directly tied to them and their listings. I also posed a question on a Facebook seller page, asking if people feel like a buyer should contact them prior to leaving an unfavourable product review, and many said they would prefer it. 

 

On one item of mine, I got a 1 star rating from a buyer who was unhappy with the condition of the items, left the rating several months after buying, then contacted me a week after leaving the review to complain about the products. Smiley Frustrated Which I actually only discovered a few weeks after the whole situation was done and dusted - I figured they had wanted to leave a neg but the option was gone for actual feedback, so they left the bad review instead, and when i didn't notice it, decided to actually contact me. It's a really popular item and no one has stopped buying it, though. Plus it seems a very lovely buyer went in and left a 5 star rating not too long after, so at least the average is now 3 Smiley LOL .

 

I'm kind of annoyed that it lists the product condition as 'used' in the review section, though - I list as 'new without tags', since I get large wholesale lots and package them up into smaller quantities. 

Community Member
Posts: 5,376
Registered: ‎03-10-2008

Re: product rating

in reply to digital*ghost

digital*ghost wrote:

Sorry, it's not possible.

 

I'm kind of annoyed that it lists the product condition as 'used' in the review section, though - I list as 'new without tags', since I get large wholesale lots and package them up into smaller quantities. 


Maybe contact eBay and let them know as they are the ones that "review" it before it goes "live".)so they

 

haven't reviewed it correctly).

 

I left a review for one item that I considered 100% but the review only put it at 80%,(so the system isn't

 

perfect and may discriminate against some products)stubborn_smiley_by_mirz123-d4bt0te_zps12f1a5a3.gif

Community Member
Posts: 2,675
Registered: ‎06-24-2013

Re: product rating

in reply to digital*ghost

I'm not sure how or when people get asked to give a product rating as it hasn't happened to me yet, but it would make sense if (for products where it is applicable) the product rating was part of the feedback. Perhaps at the very top-clearly labelled product only . Then a demarcation line to ask questions about the seller & transaction/postage time etc

 

As mainly a buyer, I do want to know about the product, if possible, & not just the seller.