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Community Member
Posts: 8
Registered: ‎08-15-2014
Accepted Solution

what should I do now?

I have just noticed I have sold an item, it hasn't been paid for yet. 

They live in Russia, and I only post to Australia.

I have messaged the buyer and told them I only post to Australia, but what else should I do?

Should I cancel the order?

Community Member
Posts: 16,558
Registered: ‎02-27-2008

Re: what should I do now?

in reply to my7733garden

If you are not going to post it then cancel it.

 

Also when relisting make sure to tick all the boxes for countries excluded.

That way International buyers cannot bid or buy.

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Community Member
Posts: 47,959
Registered: ‎05-11-2010

Re: what should I do now?

in reply to my7733garden
Community Member
Posts: 8
Registered: ‎08-15-2014

Re: what should I do now?

in reply to kopenhagen5

I always tick "no international post"

I don't know how this happens

Community Member
Posts: 3,168
Registered: ‎10-02-2011

Re: what should I do now?

in reply to my7733garden

do you also go into the exclusions list and tick all the boxes there?

Bad bear,like Bad Wolf,only better
Community Member
Posts: 6,639
Registered: ‎07-28-2015

Re: what should I do now?

in reply to my7733garden

Ticking no international posting in the listing isn't enough. You need to adjust your postage preferences to block outside countries, and you also need to set your buyer requirement blocks to block people in a location you don't post to. Once you've done that, you shouldn't have any more issues with overseas people buying because they won't be able to bid/buy.

Community Member
Posts: 9,984
Registered: ‎11-01-2006

Re: what should I do now?

in reply to my7733garden

You don't need to exclude specific countries if you only want to post to Aus. Make sure all your listings say no international postage then go into your seller preferences and tick the box that says to block members who have a primary delivery address you do not post to (or words to that effect)

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Community Member
Posts: 8
Registered: ‎08-15-2014

Re: what should I do now?

in reply to *tippy*toes*

Thanks tippy I will do that.

and thanks everyone else for your suggestions too.