Yea, you can receive “good info” if you mean “accurate information”.
No, if you mean “information that will result in my being refunded.”
The eBay Money Back Guarantee (MBG) has a timeframe: 30 days from the latest Estimated Delivery Date if an item hasn’t been received, or 30 days from the actual delivery date if the item has been delivered but is not as described (faulty, damaged, fake, wrong item, etc).
If you don’t act to open a dispute/case within that timeframe, you have no recourse through eBay.
PayPal Buyer Protection is for 180 days. Are you within that timeframe?
Chargeback through your card provider/bank has a timeframe specific to that provider and card. I don’t know of any that is longer than 6 months and it’s usually less - 2, 3 or 4 months perhaps. Check your card T&Cs.
