More Knowledge. More Possibilities.
Seller Centre has answers you can trust for all your selling questions.
Forum Posts
passkey when signing in
Is anybody else as sick of that passkey thing as I am.I am sick of my signing in being hijacked taking me to the passkey thing instead. Ebay are not listening. I have contacted them, but they don't care.How can I get rid of it?
Postage policy is not being implemented.
Everytime I go to renew my buisness postage policy,after excluding PO Box eBay does'nt allow me to save the policy.And this happens even when I get a new policy.
Payment summary this month is in html code
Ebay's monthly email with the announcement of "payment summary ready" has a link in it, and when I click the link, it takes me to the summary page, and when I click the summary, instead of opening a summary, it opens a page of computer code! When I w...
Resolved! Watchlist categories not working.
Over the past 2 weeks I have only been able to save items to the main 'watchlist'.I have multiple categories in the watchlist menu, however there is no 'add to list' option on the item page, only 'watchlist'.I can open the different categories by goi...
List item
I am trying to list an item pressing on the blue tab to list. It then goes to how to list items in 4 separate boxes. I have listed many times before. Help!
Reviw bid window not showing confirm button
Information on the place bid screen is vertical, not horizontal. When you hit review bid button, the information is also vertical, making the confirm button out of vision/not allowing you to scroll down to the confirm bid button. I have tried on a di...
Ebay Broken !
As soon as I close a pop up , the web page no longer functions ! I have tried 3 different browsers . Chrome / Firefox and AVG .. This has started just a few days ago !
Downstream Service Failure in LDS
Hi, I am currently unable to edit 31 out of 250 of my ebay listings both via the web and the app. I am getting a service error stating Downstream Service Failure in LDS. I have tried usual trouble shooting (clearing cache etc) and nothing seems to be...
Viewer Count and Listing Visibility Concerns
Hello eBay Team, I appreciate all the efforts to support sellers. However, I have noticed significant fluctuations in the viewer counts on my listings that don't seem to match my usual activity or changes I've made. I understand that eBay controls ho...
Listing Quality Report - Cannot locate
Apologies if this has already discussed.I have read the help files and looked everywhere accept the right place and I cannot locate the "Listing Quality Report" we are a Premium Store assuming this should be available to us? In Seller Hub I click on ...
Resolved! International excluded bids still bidding
Hi, I have listed an item and excluded overseas locations. I have noticed that someone from overseas has bid.(not the top bid at the moment) I re-checked my ecluded locations and noticed that i missed checking 1 box. Yesturday i revised the listing a...
Ebay not staying logged in
My iPad updated a couple of days ago and now I’m having to log into eBay every time I want to use it. I’ve never had to do this before as it’s stayed logged in. I contacted chat help twice now and no help to fix the issueany clues ?
They're tinkering again
The feedback star colours are all over the shop. Right now I can see... 87 - red star100 - yellow shooting star1047 - red star2993 - green star3 - blue star8023 - turquoise star I'm guessing there may be some colour changes on the horizon. I wish the...
Resolved! eBay app not working on Android 13 tablet
I read that only Android 10 and higher versions are supported. My tablet has Android 13 and yet Google Play states the app doesn't support it. My phone has Android 14 and the app runs fine. Does anyone have any ideas or suggestions?
Setting Buy It Now on a listing
Hello. When I click on the Auction button while listing an item ( To turn off auction. Button is highlighted blue ) I get kicked out of the listing screen, Well, this is embarrassing. We're sorry, but the listing tool isn't working right now. Please ...
