eBay Help
Technical Issues
When you experience a technical issue on eBay, we want to know. The eBay team will reguarly check this board for reported issues.
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New listings not appearing in store?

I have listed 7 or 8 new items today and they will not appear in my store? My sellers hub definitely says they are active??....Also local pick up is being mentioned in my listing which I do not offer? Local pick up option is switched off for each lis...

Watchlist scrolling

I cannot scroll my watchlist after responding 'later' to the install app popup invitation.I don't want to install the ebay app on my phone, am I being forced to comply by ebay disabling the watchlist scrolling???

User avatar by • Community Member
  • 542 Views
  • 2 replies
  • 1 Helpful

Contact

What is the easiest way to chat with ebay

User avatar by • Community Member
  • 1033 Views
  • 1 replies
  • 0 Helpful

how can a person notify ebay of a bug in its systems?

For "pickup only" items, Ebay uses an old out-of-date postcode to work out how far away the item is, instead of my current postcode, and there appears to be no method by which Ebay can be contacted to notify them of a bug in their systems.

Cant contact customer support

I can't contact customer support as I used to, It now just say "contact us" or "help yourself" but doesn't actually provide anything to click on to contact them like it once did (the chat whith the bot which eventually let's me be called) I can't for...

User avatar by • Community Member
  • 212 Views
  • 4 replies
  • 0 Helpful

Missing Categories in Search

Hey guys, I’m having an issue with the page https://www.ebay.com.au/sh/lst/active Essentially, it appears all of my categories that have subcategories, are missing from the Search function on this page. As in, if I click the “All Categories” tab, onl...

Resolved! Restrictions on both selling accounts

Good afternoon, Looks like I have both my selling accounts suspended on Sunday. Tried every method possible, no luck. Could somebody out there help me please. It would be gratefully appreciated.

User avatar by • Community Member
  • 138 Views
  • 2 replies
  • 0 Helpful

Unable to log in to account

I cannot log into either of my accounts at all. Yesterday got a new version of start up page and wonder if somehow related? I try to log in using the help and contact page due to issues. When logging in I request a text me a code option, I do not rec...

User avatar by • Community Member
  • 139 Views
  • 2 replies
  • 0 Helpful

Can't view offer history on items

If I send an offer to a buyer, and they counter my offer, I can't see the original offer I made to them.Sending heaps of offers out on multiple items it's impossible to just remember the offers I have sent.I can only view expired offers that I have s...

Resolved! Need to contact buyer

9 moths ago I sold a guitar. The buyer paid and I got the money. But now after all this time the buyer wants to pick it up. (originally he didn't know if he'd pick it up or receive by post). I tried repeatedly to get in touch with him so that I could...

User avatar by • Community Member
  • 625 Views
  • 24 replies
  • 0 Helpful
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