Technical Issues
When you experience a technical issue on eBay, we want to know. The eBay team will reguarly check this board for reported issues.
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Forum Posts

Having problems listing an item for sale . With buy it now price freezing an whole app freezing

I’m having a new issue when listing items. When going to type in a buy it now price, the screen freezes and it wont let me change the suggested price. It also wont allow me to go back to the listing, and i have to leave the app to unfreeze it

Afterpay fail

I have a $1000 on afterpay, so I decided to use it on eBayAnd make a purchase. Once I attempted to make a purchase, it keeps saying transaction failed, and to make a purchase of a lesser amount. So I attempted to make a purchase for twenty dollars an...

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a carrier is refusing to ship my item forward

My item is stuck in a Hub since 25.10.2024. Last message on the tracking system said: "Carrier refused to ship item forward - Unfortunately your item cannot be delivered". What is going on??? Can you please resolve this issue and inform me about a pr...

message attachments not working

We are attempting to attach an image (yes, file size, format, etc are all correct). It shows the thumbnail as attached. After we send the message, the recipient says nothing is attached. We've checked communication preferences and made sure graphics ...

Can't edit uploaded tracking numbers if a number is accidently uploaded incorrectly.

When ebay first introduced the feature of adding tracking numbers many years ago, for the first 18 months of the feature being live it was not possible to edit an incorrectly added tracking number. To make matters worse if the number uploaded was act...

Time away

I recently went away for 2 Months so I closed down my Ebay store for that time so no-one could Purchase any Items. I cancelled my Basic store so I didn't have to pay fees for no reason. During my time away Ebay had started taking $12.00 a week from m...

Can't pass captcha.

Hi,Due to an intelectual disability, I have problems passing the captcha process. How can I ensure that I do not receive this process again? Also, is there a phone number / email / chat for Ebay Australia these days?

eBay cockup

Hi, Can anyone explain why my purchases between September 2023 and October 2024 have all disappeared?

Resolved! First time seller and unable to get past this page when trying to continue as private seller

I click on "continue as private" and there is a circular icon with an arrow which rotates a couple of times and then disappears and then nothing. I tried doing this on the app and the exact same thing happens. if eBay could tell me why this is happen...

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