cannot contact paypal

[Anonymous]

i cannot access my details on paypal.i have tried for hours to get through to them.i am locked out of my account

[lyndal1838]

Nobody listens to what you say.....the whole process is automated and you do not talk to anyone.  And you certainly don't need to go through pages and pages of anything.

Just open the dispute and everything is automated....nobody lies to you or is rude to you.  Before you open the dispute you need to opt into the paypal Return Postage paid option.   You will be reimbursed for the return postage up to a limit of $45.

If the item was sent from Sydney you are definitely not obliged to send it back to China.  Have you told paypal that the item was shipped from Sydney?

And there is no need for rudeness on your part.  There have been no screw ups in my past ebay dealings so I doubt that there will be any in the future.   I know how to deal with disputes and would certainly not be rude enough to dismiss any help I was offered if I did come to the boards for help.

[donaldo111]

Is that right my dear? What you have written is the first I have heard of all that you have written.

This is what I wrote to Pay Pal, the trouble is I replied to their email and it was knocked back.

Dear Pay Pal this is where the package came from:

Dock 5, Block L, Park Road,

REGENTS PARK NSW 2143.

I will be returning the torch to the above address, the torch was advertised as stock in Austrailia.

I was told Consumer law in Austraila. If the item is broken and does not work it must be repaired or replaced with a new one or the purchase price of $88.25 be refunded. In no part of Pay Pals letter did thye mention anything you wrote. If tyhey did I would not have been stupid enough to carry on with all this.

The above is the email I could not get through to Pay Pal, I went to the disputes  page expecting to find my case, (Case ID #PP-006-281-377-022) but no such luck I was told there was no pending disputes.

It was then I had had enough.

What would you have done, I phoned them and phoned them till I had had all I could take of trying and trying to get in touch with them.

We would not be hear if Pay Pal or ebay had emailed all that you know. Even being able to send an email to Pay Pay would have made all the difference. I have spent long days and nights on this and I have given up. They can have my pension money I will keep the broken torch and go back to living in peace.

[donaldo111]

My Dear, As you can see I was told I was responsible for EVERYTHING, including any costs associated with the return. NOTHING you said comes close to what was told me.I was ordered to send it to China if I wanted My money back.

Dear don wallman, We've completed the review of your case PP-006-281-377-022. You're eligible for a refund of $88.25 AUD if you return the item(s) associated with this transaction before 6 November 2017. If we don't hear from you before this deadline, the case will be closed and you won't receive the refund. I CANNOT CONTACT THEM try as I may.

Please follow the steps below:

1. Return the item(s) to the seller at the address we provide. If you purchased multiple items with this one transaction, you may only be required to return specific items. Not all items need to be returned if you're only asking for a refund related to a portion of a multi-item purchase.

2. Provide online shipment tracking information in the Resolution Centre before 6 November 2017. The returned item must be in the same condition as when you received it and you're responsible for any costs associated with the return.

Return address: 鑫晟世纪 Room 601 ,1B Building. Ji ShengChang industry area, buji town longgang District, Shenzhen, Guangdong Province 518112 China Transaction details • Case ID: PP-006-281-377-022 Seller's name: 鑫晟世纪 Seller's email: 3371372429@qq.com Seller's transaction ID: 69N5077001626470V Transaction amount: -$88.25 AUD Transaction date: 11 May 2017

Your transaction ID: 6Y9729074K743460K Important information about return shipping To refund your payment, we need to confirm that the item was delivered to the seller. Therefore, please use a shipping method that provides online tracking.

Once you've shipped the item, please log in to your PayPal account and provide the online tracking information for the package in the Resolution Centre. We suggest you retain a copy of the shipping label to verify the address of the shipping recipient. In some instances, you may be required to provide this document to PayPal. Once we've confirmed your seller has received the item, we'll issue the refund. The refund amount should reflect in your PayPal balance within 5 business days. If you paid with a credit or debit card, the amount will be refunded to your card. Please note it can take up to 30 days for the refund to appear on your card statement.

[lyndal1838]

Yes, everything I have told you is true....I would not post it on a public forum if it was not true.

You have done everything wrong which is why your claim has failed.   You do NOT open a claim by emailing ebay or paypal.  You just go to the Resolution Centre and open it there....no need to speak to anyone.

Obviously it is too late now to do much as your 6 months timeframe on paypal is almost up and they have already given you a dispute number.

Did you fund the payment with a Credit card or Visa debit card?  If you did I suggest you talk to your bank about a chargeback....but do it soon as there are timelimits on that process too.  Depending on your bank it may already be too late.

I do suggest that you read up on how to protect yourself on ebay.

Yours is a straightforward dispute that has gone spectacularly pearshaped because you do not know how to protect yourself.

[gewens]

Hello, everyone. It's important to post on topic. If you have something else to discuss, feel free to start a new topic. 🙂