return label

[esteelouder2020]

I have received this  message from ebay. (I copy and paste them)

'I've attached a pre-paid postage label as a PDF. You'll see the attachment if you view this message in your email account. (Unfortunately, we can't display attachments in eBay Messages.)'

I have checked my email and couldn't find it. I tried to reply to the message explaining the reason for my inquiry  but it keeps saying this message in red:( I copy and paste it)

Please provide the correct information in the highlighted fields.

• Sorry. You must enter a brief explanation of your problem.

[twyngwyn]

is it in your spam folder?

[esteelouder2020]

Hi there,

thanks for responding. Yes,, I have checked it and there's none.

[twyngwyn]

do you have another email account?

[esteelouder2020]

Just wondering why they sent it to my email. I had returns before and the printable label was just on the purchase history.