Extended government restrictions in Queensland (including Brisbane, Moreton Bay, Gold Coast, Ipswich, Lockyer Valley, Logan, Noosa Shire, Redland City, Scenic Rim, Somerset and Sunshine Coast regions) may affect your eBay business. We’re here to support you and keep your eBay business running.
We're extending current measures for sellers based in or sending items to affected areas in Queensland to apply until 8 August. These measures include the below:
- We will automatically remove your Late Shipment Rate defects, Seller Cancellation defects and related Negative or Neutral Feedback received for transactions between the above dates
- Your Item Not Received (INR) count in Service Metrics, along with any related Negative or Neutral Feedback, will be removed automatically for transactions between the above dates. To be eligible, upload valid tracking before the estimated delivery date.
We’re also extending onsite Estimated Delivery Dates for affected areas to manage buyer expectations and give you more time to fulfil your orders.
To learn more about how we’re supporting you at this time and see which areas are protected, visit the Seller Centre.