[Issue update] eBay charging GST on domestic orders

[au_news_team]

We wanted to provide you with an update on the below issue. We again want to apologise for the inconvenience caused by this issue, and we appreciate your patience as our teams work hard to remedy

this. 

For buyers affected, you should soon receive an email from us confirming you’ve been refunded any amounts we overcharged. 

For sellers affected, processing these credits  are taking a bit longer than expected. The current ETA for refunds being processed is by the end of next week, and we’ll update you if anything changes. 

Keep an eye on the announcement board for any future updates. 

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22/08

The below issue has now been resolved by the eBay team. Those who had orders impacted will be contacted shortly with information on next steps.

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21/08

We heard from the community that some buyers are being charged GST on domestic orders that have already had GST included in the item price. It’s been reported on only a small number of orders to date.

Our technical team is aware of this issue and is actively working to solve it. We know this may mean some buyers/sellers are being charged more than necessary at checkout/or in final value fees. If you have been impacted by this:

• We’ll be in contact with you to share next steps 
• Any excess amounts we’ve collected due to the error will be refunded to you

We apologise for the inconvenience this may have caused any of our members and appreciate your patience at this time. We’ll post a further update here when we have it, so keep an eye on the announcement board.