The Australian Communications and Media Authority (ACMA) has advised that certain older Samsung mobile phones may not be able to connect to the Vodafone network when making Triple Zero (000) calls in Australia. This may pose a safety risk if the device is used during an emergency. A full list of affected models is available on Samsung Australia's website.
What You Need to Know
If you sell mobile phones on eBay, please check your inventory to ensure that no Samsung devices you list are part of the affected models identified by Samsung Australia. If a device is affected, you must:
- Clearly inform buyers in your listing that the model may require a software update by following the steps provided on Samsung's website.
- Include the full model number in your listing so customers can verify compatibility.
If you have already purchased a potentially affected device:
- Update your Samsung phone to the latest software by following the steps provided on Samsung's website.
- Contact your mobile provider if you are unsure whether your phone can successfully call Triple Zero (000).
Thank you for helping keep our community safe.
