Tell him to ring Centrelink and make an appt with a "Financial Advisor"....otherwise he'll be waiting for hours...and also ask them what they need him to bring with him.
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This is the most correct answer.
Phone conversations get mixed up between people that know a little or nothing. Going to Centerlink without an appointment, causes a frustrating wait, and by that time one forgets half the questions one should ask.
Erica :-x
