That's bad. I don't think businesses should process the payment until the items ordered are ready to be posted. There is probably some Consumer Law that states that.

I ordered some stationery recently...postage fast and free (not ebay) . Money withdrawn from my bank account. A week later I hadn't heard from them, called..they don't post to PO Boxes ( nothing on their website says this). I cancelled the order & they said they would action the refund. Took 3 emails, and 1 more phone call and I got my money back a month later. It wasn't a large amount thank goodness.

They still have the item on their website it's false advertising, they need a good smack.

Yes they do.. Give them one freddie.

No kudo's for Chemist W

We don't have one close so I order online Deb.

They do have some good sales, krill oil tablets I got today . Do they charge postage on their online orders?

I have 2 chemist warehouse stores within walking distance here