According to the latest eBay Policy update on this type of scenario, if it states that it was "Delivered" in the tracking information, then it is deemed delivered regardless.

However, recently (Feb 2021) I opened a case in the resolution center where the item was deemed "Delivered" according to tracking information. Although the item was not "delivered". I confirmed with my own personal information (private video surveillance of my delivery areas), and eBay refunded me after i stated the facts. The eBay customer service representative stated that it was a "one off" courtesy refund.

Fact of the matter is that I have video evidence of a non-delivery, I also explained to eBay that I would close my account if the matter was not resolved ethically, and that i would also instigate Australian Federal Police Investigations into the matter for fraud, and also report it to the ACCC. The transaction was not through Paypal, it was Afterpay.

I will not mention the logistics carrier here, however it was an eBay contracted logistics carrier starting with the letter S and ending in K.

If the item is classified and advertised with the eBay money back guarantee logo, then it is bound by eBay's money back guarantee policy. Otherwise the eBay money back guarantee policy does not apply. That does not mean you cannot get your money back.

The seller is still responsible for delivery, and any failed delivery by the carrier in contract. If the Carrier cannot prove the delivery address then you can claim a refund so long as it is not an eBay money back guarantee item, otherwise eBay policy prevails under the eBay money back guarantee clause(s).

If you have solid evidence of the unethical act, then eBay must refund you in order to relinquish being a party to fraud on behalf of the seller.

You have to be joking.....you are giving all this advice about reporting to ebay when the OP was posted more than 18 months ago.

 

By all means give advice here if you have anything to add to what has been posted, BUT do not give advice that is not able to be used......learn about the ebay and paypal claim timeframes.

 

And forget about the conspiracies perpetrated by couriers....it just does not happen like that.

 

You don't know that for sure...

Have you ever been scammed?

Being posted 18 months ago does not make it invalid.

Otherwise there would be a function to close the thread to not allow any more posts.

Anything contrary would be unethical.

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@ep000001 wrote:


Being posted 18 months ago does not make it invalid.

Otherwise there would be a function to close the thread to not allow any more posts.

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Many years ago an eBay representative came to the boards for an open discussion with members here, and she agreed that old threads SHOULD be locked, unfortunately that agreement was never fulfilled by the admins of the boards at that time or since then.

 

 

                                 

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@ep000001 wrote:
Have you ever been scammed?
Once....never again.....I learned the rules very quickly and very thoroughly.

Being posted 18 months ago does not make it invalid.
The problem is not invalid but your advice is because of the length of time that has passed.

Otherwise there would be a function to close the thread to not allow any more posts.
HAHAHAHAHA!!!!!   See what Padi has said on this topic.

Anything contrary would be unethical.

Yep....we all know it but cannot do anything about it.  We have to work within the ebay rules.

 

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I can't stand that sort of negative attitude.

 

It sends out an entirely wrong message.

 

Of course we can do something about it.

 

I will not be brainwashed into thinking otherwise.

 

This is getting way off topic...sorry, however, I must end it here.