eBay Plus Fiasco

au_rehm · ‎19-07-2019

Issued with a coupon of $15 which has 30 day expiry and obviously cannot be used with another coupon.

Asked them again to issue a refund instead to which they came up with a new excuse, that selected click and collect due to which i was eligible for free shipment. I am like what the earth is going on. Every CSR is coming with a new excuse.

Is there anyway to contact someone from senior management?

au_rehm · ‎19-07-2019

I have already showed email screenshot to ebay that i made a purchase after recieving confirmation email.

collect247 · ‎19-07-2019

My confirmation took a few minutes so I must be speeshulllll

padraicpaul91 · ‎13-09-2019

As a seller, I have just exprienced the same issue with one of my buyers.

He bought an item but was charged postage, even though it was marked 'ebay Plus, free postage', according to the buyer.

I could not tell from my end, as the orders tab doesn't contain that info. The eBay plus eligibility is only attributed to about 60% of my items. This appears to be random, with no bearing as to number of sales, length of listing, price or whatever.

I contacted CS who said the item was definitely not eligible.

So buyer and I agree to cancel and try again.

This time I check the relisting and it is definitely shown as free postage with ebay plus.

Buyer tries again and is charged postage again.

Is ebay plus broken or not?

brerrabbit585 · ‎13-09-2019

There's been a LOT of glitches today if you read all the other threads, so perhaps try again in a few hours or another day.

padraicpaul91 · ‎14-09-2019

Maybe it is glitches but this was over a 48 hour period.

Buyer has given up and a lost sale for me.

collect247 · ‎14-09-2019

I for one am getting sick and tired of these glitches seriously why are there so many glitches on a supposedly #1 platform.

There shouldn't be so many glitches but I think ebay know this and are just doing it on purpose so their employees have something to do.