Australia post

michellebartley
Community Member

on ‎31-08-2019 07:11 AM - last edited on ‎31-08-2019 01:26 PM by

I checked my phone today and got a message to say my parcels were delivered yesterday, via a photo (picture of 2 parcels at my front door) Is this the norm now for Australia Post? Excuse have insomnia!!! 1 parcel from REMOVED. Other local.....

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springyzone
Community Member

‎31-08-2019 07:58 AM - edited ‎31-08-2019 07:58 AM

I've never received an email like that. Mine normally come as a series. eg Your parcel is on its way; Your parcel is due to be delivered tomorrow; Your parcel is onboard the van for delivery today; Your parcel has been delivered.

 

I've never actually received a photo but maybe they are moving to that format. I'll watch my emails carefully next time a delivery is due!

 

I can see why they are tempted to do it as it could be a proof of sorts that the parcel actually arrived at the correct address (if you can see some of the surroundings next to the parcel). But to me, it is not definite proof the person actually received it into their little hot hands. It's unlikely I know, but who is to say the delivery man or a passing person didn't just pick up the parcel and walk off soon after the parcel was photographed?

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kopenhagen5
Community Member

‎31-08-2019 07:58 AM - edited ‎31-08-2019 08:01 AM

No, but I think if there are certain addresses that have had many problems or queries before, AP will ensure they are covered.

 

Edit - to daydreams Smiley LOL

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daydreams_12
Community Member
In response to kopenhagen5

on ‎31-08-2019 08:00 AM

Surprise, surprise

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lyndal1838
Honored Contributor

on ‎31-08-2019 08:12 AM

If a parcel does not require a signature the postmen can leave them in a safe place and take a photo.

 

it has been this way for a while.

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kopenhagen5
Community Member
In response to lyndal1838

‎31-08-2019 08:27 AM - edited ‎31-08-2019 08:28 AM

Just to clarify the point.

 

As lyndal said, more and more carriers are taking photo's especially with safe drops but I don't think it is the norm for AP.

Perhaps it should be, covers AP, may help recipient with a private insurance claim and goes towards covering the sender.

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lyndal1838
Honored Contributor
In response to kopenhagen5

on ‎31-08-2019 09:30 AM

It is the norm for Australia Post and StarTrack kopes.......it has been for a few years now.

 

AP is in the process of upgrading the scanners to make it easier for the posties.

As usual, false economy......when AP introduced the scanners they bought a scanner that was already obsolete.

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cezm
Community Member
In response to lyndal1838

on ‎31-08-2019 09:38 AM

I understand they have been taking pics for a while but have never had the pic sent to me with the delivery email - is this the new norm?

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*tippy*toes*
Community Member
In response to lyndal1838

on ‎31-08-2019 10:05 AM

@lyndal1838 wrote:

It is the norm for Australia Post and StarTrack kopes.......it has been for a few years now.

 

AP is in the process of upgrading the scanners to make it easier for the posties.

As usual, false economy......when AP introduced the scanners they bought a scanner that was already obsolete.

I don't think Michelle was disputing that delivery drivers are taking photos, she had the photos emailled to her. I'd not heard of that happening before. I'd just be grateful if mine actually took photos. Even better if they email them!

kopenhagen5
Community Member
In response to lyndal1838

on ‎31-08-2019 11:44 AM

@lyndal1838 wrote:

It is the norm for Australia Post and StarTrack kopes.......it has been for a few years now.

 

AP is in the process of upgrading the scanners to make it easier for the posties.

As usual, false economy......when AP introduced the scanners they bought a scanner that was already obsolete.

No. I get a lot of parcels from both and have never had a photo emailed to me.

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