jsmith1994
Community Member
In response to countessalmirena

on ‎20-09-2019 08:47 AM

Thank you very much, my mind is at ease. I'm glad you've explained it all in detail for me so I know what to expect. Thank you all again so much.
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*tippy*toes*
Community Member
In response to jsmith1994

on ‎20-09-2019 10:16 AM

I know it's stressful, but sit tight. We've seen these things many times and it's extremely rare that the buyer doesn't win the dispute for not as described.

 

Please keep us updated.

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jsmith1994
Community Member

on ‎01-10-2019 12:46 AM

So the items were delivered and signed for by the seller today and ebay advised they would process the refund once the item has been shown as delivered.

 

The item was delivered at 9am on the 30/9, but the case is still open. The sender has almost sent a message asking if the items have been delivered, even though the return postage parcel given to me by ebay had to be signed for before delivery.

 

I fear that the seller is now going to be difficult and try to claim they haven't received the item.

 

Any help/experience with this?

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lyndal1838
Honored Contributor
In response to jsmith1994

on ‎01-10-2019 07:55 AM

If the tracking shows that the item has been delivered that is good enough for ebay.

 

You did send it fully tracked and upload the tracking number to the dispute. didn't you?

 

You could ring ebay and point out that the tracking shows the item has been delivered....if that is the case.

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jsmith1994
Community Member
In response to lyndal1838

on ‎01-10-2019 08:50 AM

Yeah I uploaded it to the case and the action bar still says "awaiting delivery" though when it shows the tracking information it shows clearly that it has been delivered on the case page.

 

The fact that he sent a message asking if it had been delivered makes me feel like he's going to delay this as much as he can, even though the case states I would receive the full refund as soon as it shows it has been delivered. 

 

Is it something that ebay refunds me or is it the seller that has to do the refund?

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lyndal1838
Honored Contributor
In response to jsmith1994

on ‎01-10-2019 10:48 AM

If the seller does not refund voluntarily you can ring ebay and they will usually do it as soon as they check the tracking....they take the money from the seller's account.

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