Re: seller not responding

lefty_al · ‎14-01-2020

Hello, I bought a BIN item 3 days ago and contacted the seller twice to arrange pick up and cash of deilvery as it is located locally. I have had no response (I hope they are OK), but am curious to understand my obligations for how long I need to to wait before requesting a cancellation.

The feedback history indicates that they are not a regular seller, so maybe they are on holidays or forgot about the item.

Thanks

kopenhagen5 · ‎14-01-2020

I think you said it all.

Could be on holidays or forgotten. Or some members only go onto their computers 1-3 times a week.

Pick up items are generally expected to have had arrangements made within 7 days or at least some form of communication.

Nothing else you can do except wait.

halfgweilo · ‎14-01-2020

Depending on the location of the seller. They might be on holidays still. Or, as I for one, bought a set of stamps from a seller living in Blight VIc., last week. The township is under threat from bushfires around the Vic., Alpine region. The Police and the ADF has been knocking on doors after an evacauation warning was issued last Friday.. I don't believe the seller would have the time to worry about posting me my set of stamps any time soon nor am I expecting them to do so. My advice to all buyers, be patient, there are still many fires burning around the country yet.

lefty_al · ‎14-01-2020

Thank you, too confirm no local fires.... but they may be helping out family etc etc in other areas.

*tippy*toes* · ‎15-01-2020

If you haven't paid and the seller never gets back to you, then you don't need to do anything. If they don't do anything, they will lose the fees for the sale. You don't need to request a cancellation.

springyzone · ‎16-01-2020

If they have not gotten back to you at all by now and they don't look to be in any bushfire affected area, then most likely they either haven't bothered checking in to ebay or else they can't be bothered with pick up.

Just curious-was the item actually listed as pick up only?

Whether it was or not though, I'd expect a seller to get back to you within a few days of the sale. If they don't, then I'd let it hang unless they suddenly opened an unpaid item claim.

lefty_al · ‎16-01-2020

Hello, thanks for posting. Item was pick up only.

I understand that maybe they are on holiday or could be a volunteer firefighter, or there could be a dozen other reasons for not responding. What is making it frustrating is that the item is for my son and being a local pick up we thought it was the best deal at the time. Earlier in the day we had another seller who cancelled an auction after it finished(Same type of item) as they werent happy with the end price (I had winning bid). Then finding the local item was good so we could move on from losing the first item.

From a moral perspective I have committed to buying the item, but am now trying to work out how long I wait before moving on. I have sent 2 mesaages and a "Request Total" message. I figure even if I raise some sort of dispute/claim all that Ebay will do is send a message.

lyndal1838 · ‎16-01-2020

Why would you send a Request Total.....it is local pickup only so all you have to pay is the amount of the end bid for the item.....no postage.

lefty_al · ‎16-01-2020

To see if I could get a response.

*tippy*toes* · ‎16-01-2020

If you haven't paid, there is no dispute you can open. You are clutching at straws. Something has gone wrong, and unfortunately, you may never know what. You can't force a seller to respond and you can't force a seller to sell you the item. I saw a person have a heart attack and die yesterday in the carpark at work, despite me commencing CPR immediately. It could have been your seller.

Was it an auction or buy it now? Can you give us the item number? No seller details, just the item number.