Have opened a dispute but the process goes around and around. It's the escalation part that is not happening.

The seller asked for my email address which is against Ebay's rules so how could they have sent it to me anyway? No, it's not in my emails or my junk folder.

I don't recall reading it as a digital item, I am sure it read paperback when I ordered it. I wouldn't be feeling sorry for the seller.

Reviews are for the product, not for a seller

If you thought you were being sent a book in the post and did not get it, you open an item not recieved dispute

No need to message the seller before doing so 

What did the estimated delivery date show when you bought the item?

Oh I see, thanks for that clarification.  

I have opened a dispute saying not received and ebay asked me to message the seller, which I did twice and ebay says I can now ask them to intervene but that is the whole issue - I have followed instructions and it keeps going round and round in a circle. 

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@kargell wrote:

The seller asked for my email address which is against Ebay's rules so how could they have sent it to me anyway? No, it's not in my emails or my junk folder.

 

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They can send the PDF through eBay messages. Though after a transaction you can swap email addresses.