@lyndal1838 wrote:
You said that Sendle told you to contact the sender for a refund....how is that NOT making the seller responsibl for the parcel being missing.
That's Sendle making the suggestion, though, so the question of "why should the seller be responsible?" is one for them more than it is the OP. Either way it's a really poor response from any courier company / postal service, but Aus Post do it as well.
I would understand it more if they just said "contact the sender" because x, if the sender is the only one able to have an official investigation opened and (ultimately) compensation provided if applicable, but to straight up tell recipients to go and ask for a refund from the sender is setting up both parties for a difficult situation while Sendle attempt to wash their hands of it. I'd be peeved if I was the sender, anyway.
